SKILLS & EXPERIENCE

We are seeking a Workforce Management Specialist with deep functional knowledge. Aligned alongside a Sales Executive in Customer engagements you will provide Functional, Technical and Industry expertise throughout the entire Sales Cycle. With deep expertise in discovery meetings, demo environment setup and maintenance, and superior presentation skills your role is key to our ongoing sales growth and success.
Your mission will be to engage with customers and align Zellis’s capabilities to our customer and prospect needs, providing high quality document responses & value led presentations, focussing on customer’s and prospects requirements that meet and delight.
The mission of the Customer Solutions Consultant is to configure and demonstrate the value of Zellis’s next-generation workforce management technology to prospective customers. You will pair your product expertise, presentation skills, and industry knowledge to align Zellis’s exciting market leading products in a compelling and engaging manner.
While the elementsuite office is located in Watford, we’re happy for this role to be based remotely anywhere within the UK.

PREFERRED SKILLS AND QUALIFICATIONS

• 5+ years of Workforce Management WFM software Solution Consulting (pre-sales) experience
• Experience presenting and demonstrating software to large organizations
• Excellence in communication, presentation, and customer-facing skills. Ability to communicate at all levels in an organization.
• Self managing with highly focussed organisational, time management, and multitasking skills
• A desire to work in an exciting opportunity with a world class new start up product set, it is a fast-paced & challenging environment
• Ideal subject area experience: Forecasting, Demand Modelling, Intelligent Rostering, Shift Management, Time and Attendance, Operation processes across multiple industries with a minimum industry experience in Retail & Hospitality,
• Team Player – we are a fun team and we love working together and are ready to welcome you. We support each other, help each other out and are always happy to take a call if you get stuck or need help. And yes, we do have fun too.

ABOUT THE ROLE

Zellis have recently acquired a next generation product with Elementsuite – which is a Next Generation application suite that places advanced world class AI at the very core of the product. Not retrofitted – but built on AI as it’s very foundational DNA.
This is an extremely exciting time to take this product set to the next level, utilising Zellis’s existing broad and deep product set and customer base combining next-gen technology and capability to the portfolio.
A key component of this exciting new product is Workforce Management which is already a leader in class across Retail and Hospitality with many customers in the UK and beyond.
This is why we need a Specialist in Workforce Management to join our Solution Consulting Team and join us on an exciting journey.

RESPONSIBILITIES AND DUTIES

• Expertise - In all Zellis products with a specific focus and expertise in Workforce Management modules/components. Become the subject matter expert within the Solution Consulting team.
• Support the Sales team with live customer opportunities through discovery, customer engagement, demonstrations, presentations, tender responses and requirements alignment.
• Discover - Understand a customer’s requirements and critical business issues; you will gain an appreciation of a customer business and business needs alongside the wider system landscape.
• Align – Configure Zellis Solutions to showcase how they are best placed to meet and exceed the customers needs.
• Analyse and Address - Identify potential risks/gaps between a customer’s stated requirements and goals and provide guidance to maximise the value of our solution.
• Present – Deliver world class, highly engaging value-oriented presentations, both remote and in-person, with Customers and prospects. Ensure that engagements are memorable, engaging and exceed expectations of both customers and sales stakeholders.
• Relationships – Build strong relationships with all stakeholders to become a trusted advisor where appropriate.
• As needed, travel to various events such as customer meetings & industry conferences across the UK and Ireland.