JOB DESCRIPTION

Conduct product demonstrations:

• Articulate projected benefits that will be delivered to the customer
• Clarify customer concerns on the product
• Deliver structured proposals, presentations, trainings and product demonstrations to customers
• Develop collateral for recommended solutions to be presented to the customer

Provide pre-sales customer support:

• Develop a regular process for after sales support
• Drive the fulfilment of commitments to customers
• Expand customer relationships by acting as a trusted advisor
• Manage implementation, maintenance and support cycle for sold solutions
• Plan the effective transition from pre-sales to post-sales project phases
• Resolve complex customer and product issues
• Track performance and quality of support service delivery

Develop business:

• Develop technical product collateral for use by sales staff and customers
• Explore technical viability of all proposed solutions
• Make recommendations for development and implementation of customisations and upgrades to existing products
• Pursue upsell opportunities with existing customers

Develop solution prototypes:

• Guide the diagnosis of technical issues
• Manage the development of prototypes in with customers and the development teams
• Outline solution objectives, technical requirements, schedules, deliverables and cost estimates
• Oversee the development of prototype or “proof of concept” to establish viability

Implement pre-sales and post-sales support strategy:

• Identify impact of technological developments on pre-sales and post- sales activities
• Oversee the collation of information on customer needs, priorities and market trends
• Produce pre- and post-sales product propositions

JOB REQUIREMENTS

• Diploma/Degree in Business Administration, Computer Science or equivalent
• 5 + years of experience as a Pre-Sales Engineer or in a client facing role providing enterprise solutions
• Previous experience in a customer facing role such as digital marketing consultant, solution consultant, solution analyst, business analyst, business consultant, pre-sales consultant or solution architect
• Effective communication and presentation skills

Please refer the Job description for details