ABOUT US:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. “Changes for the Better” represents the Mitsubishi Electric Group’s attitude to “always strive to achieve something better”, as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating “an even better tomorrow”

EXPERIENCE:

• Strong product knowledge, industry experience (desirable).
• Mathematical and problem solving skills.
• Knowledge of markets in which we operate, the customers whom we serve and the factors that influence their decision.
• Communication skills are vital to this role, both written and oral, a pre-sales technical engineer will need to be able to converse with colleagues at all levels and to form strong relationships.
• This is a work winning role and will be expected to develop and maintain customer relationships and can represent the company in a multitude of situations.
• Being IT literate with the full range of Microsoft office programmes and the ability to use CRM systems are skills that are also required.

ROLE SUMMARY:

The Presales technical engineer is a key part of the work winning process for the commercial sales network. Pre sales technical support engineers exist in every region and work together in regional teams to serve the local customer base, offering technical, design and selection advice as well as providing quotations and working closely with the regional sales and operations teams.
As a collective, the presales technical engineers have prime accountability for the level pre-sales tendering and bid management support offered to a wide range of customers seeking support when purchasing any of the commercial sales network solutions.
The PST engineer will utilise appropriate resources, processes and tools to ensure best in industry service levels and standards are achieved. This role will report to a regional presales technical team leader who will in turn report to the regional business manager.

SKILLS/RESPONSIBILITIES:

• Technical product support for a wide range of customers and colleagues.
• Communicating by email, phone and face to face to resolve issues and answer queries.
• Accompanying sales partners on customer visits and calls to enhance work winning capabilities.
• Collectively managing the local presales technical inbox to ensure customers get a response within the agreed service level.
• Produce technically and commercially accurate quotations within required response times.
• To strive for continuous improvement, working with your team leader and regional business manager to suggest changes to processes and systems to improve efficiency and service.
• To highlight any situation affecting the ability to meet customer service levels to the team leader and regional business manager.
• Assist the sales and operations teams during new product launches, product changeovers, aged stock promotions and/or stock shortages etc.
• Highlight system issues and/or processes which affect ability to prepare quotations.
• Ensure you work to the LES values and standards.
• To ensure that record keeping in CM2 (CRM) is up to date and all primary fields are completed, for customer profiles, projects and quotations.