Precertification Specialist at University Physicians' Association

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Organizational Skills, Professionalism, Compassion

Industry

Hospitals and Health Care

Description

Description Join Our Team and Make a Difference! Are you passionate about helping patients and ensuring they receive the care they need? At Cole Neuroscience Center at Northshore, we’re looking for a Precertification Specialist who thrives in a fast-paced, team-oriented environment. This role is essential in creating a positive experience for our patients while supporting the smooth operation of our clinic. Location: Knoxville, TN – Cole Neuroscience Center at Northshore Job Type: Full-Time – Monday – Friday 8am-4:30pm Why You’ll Love Working with Us: Work-Life Balance: Monday–Friday schedule, no nights or weekends! Comprehensive Benefits: Medical, Dental, and Vision Insurance 401(k) with company match and immediate vesting Paid Time Off, Sick Leave, Bereavement Leave Disability, Life & Critical Illness Coverage Health Savings Account with Employer Contribution Flexible Spending Accounts Employee Assistance Program Fitness Center What You’ll Do As a key member of our team, you’ll be the friendly face and helpful voice that patients rely on. Your responsibilities will include: Scheduling & Coordination Schedule follow-up visits, labs, and new patient appointments. Ensure accurate documentation and follow-up. Precertification & Billing Support Secure prior authorizations for MRIs, CTs, and surgery cases. Coordinate referrals and notify patients about scheduled tests. Assist with billing processes, including Good Faith Estimates and FMLA paperwork. Patient Interaction & Check-In Greet patients warmly and professionally. Verify insurance, collect copays, and update registration details. Maintain confidentiality and accuracy in patient records. Phone & Message Management Answer calls promptly and return messages within 24 hours. Direct calls appropriately and assist with triage. Requirements What We’re Looking For Education: High school diploma or equivalent required. Experience: 1 year in a hospital or clinical setting with Medical Assistant Experience preferred. Skills: Strong customer service, problem-solving, and organizational skills. Ability to work under pressure while maintaining professionalism and compassion. Ready to join a team that values your skills and dedication? Apply today and help us deliver exceptional care to every patient, every time!

Responsibilities

The Precertification Specialist will schedule and coordinate patient visits, secure prior authorizations for medical procedures, and assist with billing processes. They will also interact with patients, verifying insurance and collecting copays while maintaining confidentiality.