Preferred Customer Associate at UPS

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Issue Resolution, Account Management Support, Shipping Services, Tracking Services, Tracing, Claims Assistance, Operational Support, Collaboration, Verbal Communication, Written Communication, Problem-Solving, PCA Trained

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction. Key Responsibilities Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively. Account Management Support: Assist with account-related inquiries and coordination. Shipping & Tracking Services: Provide guidance and updates on shipment status. Tracing & Claims Assistance: Support investigations and resolve claims-related concerns. Operational Support: Handle additional account and shipment requirements to ensure smooth operations. Collaboration: Build strong relationships with internal teams to meet customer needs efficiently. Qualifications High school diploma, GED, or international equivalent Strong verbal and written communication skills Excellent problem-solving abilities PCA Trained – preferred but not required Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Responsibilities

This role is responsible for delivering a seamless service experience by resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery for UPS Account Executives and preferred account holders. The position also requires proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.