Job Title: Premier Claims Handler
Location: Becket House, Worthing
Brand: LRG
Salary: Competitive Salary Package
Contract Length: 10-12 Month Fixed Term contract

ABOUT US:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
The Claims Handler is responsible for processing rental warranty claims efficiently and accurately, ensuring excellent customer service and compliance with internal and external regulations. This role involves managing a caseload, collaborating with colleagues, and escalating complex cases to the Senior Claims Handler when needed.

• Manage a portfolio of claims, ensuring timely and accurate assessment and resolution.
• Review all necessary documentation and evidence to support claims decisions.
• Communicate with clients and stakeholders to provide updates and clarify claim requirements.
• Ensure all claims adhere to company policies, procedures, and UK regulatory standards.
• Identify and escalate complex or high-priority cases to the Senior Claims Handler for further review.
• Maintain accurate and up-to-date records of all claims activity in the claims management system.
• Contribute to the department’s objectives by meeting individual and team performance targets.
• Participate in training and development opportunities to enhance knowledge and skills.