Premium Account Manager at Legends Global (Europe)

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Customer Service, Revenue Maximization, Retention Strategy, Cross-selling, Microsoft Excel, Microsoft Outlook, Ticketing Systems, Stakeholder Management, Organizational Skills, Interpersonal Communication

Industry

Entertainment Providers

Description

About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive. The Venue Bold, innovative and fan‑focused, first direct bank arena has been redefining the live experience since opening in 2013. Hosting world‑class music, sport and major events, this 13,781‑capacity “super theatre” brings audiences closer to the action, delivering exceptional sound and atmosphere from every seat. Once crowned Best New Venue in the World, is the heartbeat of live entertainment in Leeds. About the Role Reporting to the Head of Premium Sales, this role is responsible for managing and developing relationships with annual premium clients, ensuring all package benefits are delivered and expectations exceeded. Acting as the primary contact for member enquiries, ticketing and hospitality requests, the role provides a seamless, concierge-level service while representing the Premium Sales team at client events. A key objective is to maximise member retention and renewals through exceptional account management and service delivery, helping to deliver the venue's vision of putting guests at the heart of everything we do. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Maximise revenue opportunities, client satisfaction, and the overall premium guest experience. Manage a portfolio of premium clients, acting as the primary point of contact and driving renewal and retention targets. Build and maintain strong client relationships to increase loyalty, repeat business, and cross-selling opportunities. Support the delivery and continuous improvement of premium packages, client events, and the overall premium strategy. Coordinate with internal teams and maintain accurate systems, records, reporting, and client insights to ensure seamless service delivery. We are looking for someone with: Excellent communication, interpersonal and organisational skills, with the ability to build and maintain strong client relationships. Proven experience in a customer-facing and/or account management role, delivering exceptional guest service and resolving issues effectively. Strong attention to detail and the ability to manage multiple priorities, projects and stakeholder relationships simultaneously. Self-motivated with the ability to work independently, use initiative and manage workloads with minimal supervision. Proficient in Microsoft Office, particularly Excel and Outlook, with experience producing reports; knowledge of ticketing systems is advantageous. Recruitment Process Outlined: 1st Stage - Intro Call with the Talent Team 2nd Stage - Interview with the venue Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

Responsibilities

Manage a portfolio of premium clients to maximize revenue, retention, and overall guest satisfaction. Act as the primary point of contact for ticketing and hospitality requests while delivering concierge-level service.