Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Premium Audit Operations Specialist II reviews and processes audit worksheets to ensure compliance with business rules and regulatory guidelines, handling adjustments and endorsements within authority limits. This role proactively communicates audit results to insureds and agents, resolves disputes, and coordinates the transition from audit completion to billing, including setting up payment plans and documenting agreements. The Specialist also contributes to process improvements by providing feedback and documenting best practices. Strong organizational skills, confidentiality, and the ability to build positive customer relationships—while managing multiple priorities and delivering complex information—are essential for success in this position.

COMMUNICATION & CUSTOMER SERVICE SKILLS:

• Excellent verbal communication skills for customer phone interactions.
• Strong written communication abilities for professional correspondence.
• Proven ability to explain complex financial information clearly.
• Experience handling sensitive customer conversations about additional charges.
• Dispute resolution and negotiation capabilities.
• Cultural sensitivity and professional demeanor in diverse customer interactions.
  The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.