Premium Client Care & Triage VA at Assistantly

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Care, Triage, Emotional Intelligence, Strategic Communication, Client Service, CRM Proficiency, Attention to Detail, Time Management, Tech-savvy, Proactive Mindset, Business Acumen, Building Rapport, High-end Client Experience, Discovery Calls, Follow-up Communication, Process Improvement

Industry

Outsourcing and Offshoring Consulting

Description

As a Premium Client Care & Triage Virtual Assistant, you’ll be the first human connection in the client journey, bridging digital engagement with personalized attention. You’ll represent a premium global brand by nurturing high-caliber prospects, conducting discovery calls, and guiding them toward the right next steps in their business transformation. This role requires emotional intelligence, strategic communication, and a refined understanding of client service at a luxury level. Why Assistantly? We recruit the top 1% of virtual professionals worldwide: skilled, driven, and passionate. You’ll work with industry-leading brands that value strategic thinking and initiative. We focus on long-term career partnerships, not short-term projects. You’ll have a Talent Success Manager dedicated to your growth and client alignment. We reward ownership, initiative, and proactive problem-solving. Our community offers ongoing training, support, and upskilling in leadership, AI, and client success. We live by: Stay humble. Be grateful. Work hard. Responsibilities: Engage new prospects within 24–48 hours of entry via phone or video call. Conduct strategic discovery conversations to assess needs, goals, and readiness. Qualify prospects based on business stage, investment capacity, and overall fit. Deliver a high-end client experience through polished, professional communication. Coordinate seamless handoffs to sales or strategy teams. Maintain detailed CRM documentation after each interaction. Send personalized follow-up messages and schedule next-step calls. Continuously improve client engagement and triage processes for efficiency. 3+ years of experience in client success, triage, or premium customer service. Exceptional verbal and written English clear, confident, and refined. Strong business acumen with understanding of client readiness and transformation journeys. Proven ability to build rapport and trust with executive-level or high-value clients. CRM proficiency and meticulous attention to detail. Excellent time management and ability to handle multiple client interactions daily. Tech-savvy, adaptable, and quick to learn new systems and workflows. Proactive mindset and commitment to delivering an exceptional client experience. Paid Holidays and PTO Profit-sharing and performance bonuses Unlimited earning potential for additional clients Monthly raffles and community recognition programs Dedicated Talent Success Manager for ongoing support Continuous training in AI, operations, and leadership Work with premium global clients from the comfort of your home

Responsibilities

Engage new prospects through phone or video calls and conduct strategic discovery conversations to assess their needs and goals. Deliver a high-end client experience and maintain detailed CRM documentation after each interaction.