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Premium Flight Reservations and Ticketing Agent at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-Solving, Multitasking, Customer Service, Reservation Systems, Ticketing, Itinerary Management, Relationship Building, Data Confidentiality, Service Coordination, Service Excellence, Guest Preferences, Service Requests, VIP Bookings, Fluency in English, Fluency in Arabic

Industry

Airlines and Aviation

Description

Handle all VIP bookings, enquiries, and itinerary management with precision and care across email, WhatsApp and phone Manage Etihad Guest redemption bookings and special service requests, ensuring every journey reflects our commitment to excellence. Build and maintain close relationships across service delivery areas, ensuring flawless coordination and first-class handling throughout the guest journey. Make empowered decisions to resolve any service issues swiftly and effectively. Maintain guest preference databases, ensuring a personalised experience every time. Uphold Etihad's highest standards for communication, accuracy, and data confidentiality. Minimum education: High school diploma or equivalent. Experience in reservation and ticketing systems At least 3 years of contact centre or customer service experience, ideally in a travel or hospitality environment. A passion for delivering inspirational service and building lasting guest relationships. Strong communication, problem-solving, and multitasking skills. Fluency in written and spoken English and Arabic

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Responsibilities

Handle all VIP bookings, enquiries, and itinerary management with precision and care. Manage Etihad Guest redemption bookings and special service requests, ensuring every journey reflects our commitment to excellence.