Full job description

About Us

Bankstown Sports is one of Australia's largest and most successful sports, hospitality and entertainment clubs, welcoming millions of guests each year.

We're growing our Premium Guest Services Team and are looking for customer-focused professionals to join us as Premium Guest Hosts. This is a unique opportunity to work in a premium service environment, develop specialised gaming and hospitality skills, and build a long-term career with an organisation known for promoting from within.

About the Role

As a Premium Guest Host, you'll deliver personalised service to our premium gaming guests, creating memorable experiences and building strong customer relationships.

This is a casual position offering a rotating roster across days, evenings, weekends and public holidays, with the opportunity to work part-time to full-time equivalent hours based on business needs.

You'll be responsible for:

• Providing exceptional service to premium gaming guests.
• Building genuine customer relationships and creating memorable experiences.
• Serving food and beverages to guests.
• Assisting with gaming machine payouts, refills and minor machine faults.
• Promoting Club membership benefits and services.
• Managing guest enquiries and resolving issues professionally.
• Maintaining compliance with RSA, RCG and Club policies.
• Supporting responsible conduct of gaming practices.
• Working collaboratively with the Premium Guest and Gaming teams.

About You

You are a confident and engaging hospitality professional who enjoys connecting with people and delivering exceptional customer experiences.

To succeed in this role, you'll have:

• Demonstrated experience in customer service, hospitality or gaming.
• Excellent communication and relationship-building skills.
• A professional, positive and approachable manner.
• Strong organisational skills and attention to detail.
• The ability to multitask in a fast-paced environment.
• High presentation and grooming standards.
• Current RSA and RCG Competencies.
• Availability to work a rotating roster including days, nights and weekends.
• Why Work With Us