Premium Guest Relations Team Lead at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Data Analysis, Communication, Problem Solving, Attention to Detail, Time Management, Team Leadership, Promotional Management, Market Research, Stakeholder Engagement, Order Management, Process Compliance, Health and Safety, Cargo Industry Knowledge, Commercial Strategy

Industry

Airlines and Aviation

Description

Synopsis Growing sales through effective servicing of customers, Servicing inbound bookings (via telephone, e-mail, etc) and booking changes, Supporting customers as per defined commercial strategy, process and policy. Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment Accountabilities Receive, analyse, and respond to customer enquiries regarding Company sales goods and services to ensure the client needs are met in the most effective and timely manner Receive, record and issues sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions Gather, review and update customers information to ensure the accuracy of master data in defined Etihad systems Enter order and sales in the company's system to ensure the delivery of the right product and services at the correct price and with the proper discount level with outmost quality and efficiency. Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance. Education & Experience Postgraduate qualification in commercial discipline desirable At least 2 years hands on experience and proven successful track record in similar role, preferably in airline or cargo industry Customer service and Sales experience Know-how of the Cargo industry and sales process (general) About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly! To learn more, visit etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Premium Guest Relations Team Lead is responsible for servicing inbound bookings and supporting customers according to defined commercial strategies and policies. This role involves analyzing customer inquiries, maintaining sales data accuracy, and ensuring customer satisfaction to drive revenue performance.