Premium Lane Attendant Supervisor at VIP Hospitality LLC

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Customer Service, Situational Awareness, Communication, Coaching, De-escalation, TSA Procedures, Safety Protocols, Performance Management, Operational Compliance, Team Leadership, Problem Solving, Time Management, Guest Experience, Emergency Response, Technology Proficiency

Industry

Airlines and Aviation

Description

Premium Lane Attendant Supervisor Reports To: Operations Manager / Contract Manager Position Summary: The Premium Lane Attendant Supervisor is responsible for supervising, directing, and supporting Premium Lane Attendants assigned to airport terminal and TSA security checkpoint operations. This role ensures Premium Lane Attendants deliver a high-quality, professional guest experience while maintaining safety, security, and efficient lane operations. The Supervisor serves as the on-site leader, escalation point, and liaison between frontline staff, airport stakeholders, and company management. Work Locations, Environment, and Conditions Work areas may change, expand, or contract based on operational needs, contract requirements, and agreements with the contract holder and company management. All work is primarily indoors, excluding related landside operations. TSA security checkpoints and associated premium and standard queuing lanes Airport terminal corridors entering and exiting checkpoint areas Associated passenger processing and queuing spaces Physical Demands Ability to stand and walk for extended periods, up to the full shift (excluding breaks) Ability to move continuously between lanes and checkpoint areas Ability to lift up to 75lbs. Ability to assist with unoccupied wheelchairs and luggage carts up to 50 lbs when operationally necessary Essential Functions Supervise daily activities of Premium Lane Attendants, ensuring proper lane coverage, positioning, and compliance with assigned schedules Monitor premium lane flow, queue lengths, wait times, and crowd conditions, making real-time adjustments to staffing and lane assignments Ensure Premium Lane Attendants are visible, engaged, and delivering an elevated guest experience Serve as the primary escalation point for guest concerns, premium lane issues, and operational challenges Ensure compliance with company policies, airport rules, TSA procedures, and contract requirements Provide real-time coaching, guidance, and corrective action to Premium Lane Attendants Conduct shift briefings, post assignments, and communicate operational updates clearly and consistently Track and document attendance, reliability, performance, and conduct of Premium Lane Attendants Address performance, conduct, or attendance issues promptly and escalate to management or HR when required Coordinate with TSA and airport stakeholders to support smooth checkpoint operations Ensure hazards, safety concerns, and security issues identified by Premium Lane Attendants are reported and addressed Lead premium lane operations during emergencies, including medical incidents, evacuations, or security-related events Ensure proper use of PPE and adherence to safety and security protocols Expectations: Maintain a visible and engaged leadership presence within premium lane areas Model professional, calm, and non-confrontational behavior at all times Enforce impartial service delivery without bias toward guests or employees Uphold confidentiality, integrity, and professionalism Respond decisively to changing operational needs and peak passenger volumes Ensure accurate reporting, documentation, and follow-through Competencies (Knowledge, Skills, and Abilities) Demonstrated experience supervising frontline teams in high-volume, customer-facing environments Strong situational awareness and sound judgment in fast-paced operations Proficiency with two-way radios, mobile devices, tablets, and scheduling/timekeeping systems Ability to manage premium lanes, queues, and passenger flow using stanchions, signage, and space controls Strong communication, coaching, and de-escalation skills Working knowledge of TSA checkpoint operations, customer service standards, and safety protocols Ability to train, mentor, and hold Premium Lane Attendants accountable for performance and policy compliance

Responsibilities

The Premium Lane Attendant Supervisor supervises and supports Premium Lane Attendants, ensuring high-quality guest experiences and efficient lane operations. They serve as the escalation point for issues and coordinate with TSA and airport stakeholders.