Premium Service Manager (Dicks Sporting Goods Park) at ASM Global

Commerce City, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

65000.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service Management, Menu Development, Client Relationship Management, Quality Assurance, Financial Practices, Budgeting, Staff Management, Hiring, POS Systems, Microsoft Word, Excel, PowerPoint, Triple Seat Software, Catering Operations, Premium Services, Event Coordination

Industry

Entertainment

Description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE Under direction of the General Manager, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite and Catering Operations. Specific responsibilities include but are not limited to: ESSENTIAL FUNCTIONS Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members. Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards. Work directly with team specific representatives for teams and point of contact for Front Office, Subcontractors, Ownership, Visiting Teams, Media and League Executives. Build and maintain strong relationships with multi-year premium suite holders, booked gate catering events, VIP Mesa and Ledge guests as well as Individual Game Rentals for 50 games and concerts a year as well as smaller onsite catering events. Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards. Conducting meetings to update staff on daily goals & objectives. Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices. Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines. Assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season. Oversee departmental midyear and end of the year reports. Ensure that all equipment is in proper operational condition and is cleaned on a regular basis. Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards. Take billing information and collect credit cards on suites Daily communication with clients on booked spaces and verifying orders, menus and packages prior to event Print menu cards, menu labels, expo food to suites. Verify suites and gates are cold set pre-event and hot set day of event. Support other Denver venues premium spaces Perform other related duties, tasks and responsibilities as required. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. The ideal candidate will have a Bachelor's degree with a minimum of 3-5 years management experience in the contract food-service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue. Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment. Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills. Customer service oriented with the ability to interact with all levels of management. Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays. Must be able to work in a team environment. Knowledge of accounting policy and procedures and POS Systems is required. Proficiency in Microsoft Word, Excel, and PowerPoint and Triple Seat catering software COMPENSATION Competitive salary range of $60,000 - $65,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. Applications accepted until March 25, 2026 or until filled WORKING CONDITIONS Location: On Site Dicks Sporting Goods Park PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Responsibilities

This role is responsible for effectively and profitably managing the overall operations of the Premium Suite and Catering Operations under the direction of the General Manager. Key duties include directing guest service philosophy, developing premium menus, building strong client relationships, and ensuring adherence to quality assurance standards.