Premium Service Specialist at Payoneer

Shenzhen, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Centric, Problem Solving, Self-Motivated, Proactive, Ownership, Communication Skills, Attention To Details, Customer Facing Role, Compliance, Regulations, Microsoft Office

Industry

Financial Services

Description

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Premium Service Specialist Role summary - The Premium Service Specialist team delivers end‑to‑end support for top clients, ensuring a seamless customer experience while maintaining strict compliance with industry standards. Location On-site Full-time What you’ll do Provide high quality services to VIP customers via different channels Responsible for end-to-end resolution efficiency of operational issues Work closely with sales team and understand customer profiles Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations Identify potential risks for major complaints and escalate Who you are Customer centric with problem solving mindset Self-motivated to reach resolution, proactive and willing to take ownership Great communication skills Attention to details 3 years + proven experience in a customer facing role from international company Bachelor’s degree and English CET-4 General knowledge of computers and Microsoft Office applications: Experience with fintech, banking, or eComs industry is a strong plus #LI-DW1 #LI-Onsite The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Responsibilities

The Premium Service Specialist will deliver end-to-end support for top clients via various channels, focusing on seamless customer experience while adhering to strict compliance standards. Responsibilities include ensuring efficient resolution of operational issues, collaborating with the sales team, and maintaining high customer satisfaction quality.