For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia’s premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As the Quality Assurance Manager for Premium Guest Services, you will play a key role in strengthening our first line of defense by evaluating, monitoring, and refining operational processes in alignment with newly implemented Internal Control Manuals.
This is a fantastic opportunity where you will collaborate with key stakeholders and business units, identify high-risk operational practices and lead ongoing reviews of existing processes to enhance control effectiveness and support productivity gains across the department.

• Reviewing, monitoring, and revising operational processes across Premium Services
• Support newly introduced Internal Control Manuals
• Ensure adequate controls are documented in SOPs and training materials
• Continually review processes, ensuring optimal controls are in place and productivity improvements are ongoing.