Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:
The Premium Suite Attendant plays a critical front-line role in delivering a VIP guest experience during arena events by providing attentive, personalized food and beverage service to premium suite guests. This role requires a high-energy, service-oriented individual with a warm, professional demeanor and the ability to anticipate guest needs in a fast-paced, live event environment.
This role will pay an hourly rate of $12.00 to $18.00 and is tip eligible

Responsibilities:

• Prepare the suite for the guest, ensuring it is properly stocked, cleaned, and set up for all of the guest’s needs.
• Greet suite guests upon arrival with enthusiasm and a positive, professional attitude.
• Provide a personalized, high-touch service for food and beverage throughout the event.
• Continually maintain the suite during service, including clearing finished items, communicating with housekeeping regarding spills and trash, and keeping items stocked as needed to anticipate guests’ needs.
• Accurately process orders and day-of orders promptly by coordinating with the kitchen and runners.
• Respond to guest needs or requests promptly and effectively; problem-solving for the best solution, and escalate issues when appropriate.
• Uphold and follow all TABC alcohol service regulations and responsible service guidelines.
• Represent the venue’s brand standards of hospitality, professionalism, and attentiveness.
• Complete post-event breakdown, inventory checks, and cleaning tasks for the suite.
• Provide feedback on guest preferences or issues to help improve service consistency.
• Assist with Catering Banquet events as requested