Suites & Loges Operations Manager - Tottenham Hotspur Football Club
£45,000
As Suites & Loges Operations Manager you are responsible for the day-to-day Premium Suites, East Loges & Broadcast Booth catering operation on matchdays, and the planning and delivery of Conference and Events (C&E) business on non-matchdays.
You will ensure that all aspects of the Premium Suites, East Loges & Broadcast Booth, Suites and C&E operations are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations. Knowledgeable with both food and beverage a must. Eager to share and absorb knowledge. Working in true partnership with our client, we deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.
This is a wonderful opportunity with the potential of being amazing. Do you dare yourself to be?

The specific remit of this role covers:

• To facilitate day to day operations, ensuring that we are meeting expectations.
• Management of all allocated C&E events as required and rostered, ensuring operational P&L and paperwork is completed.
• Completion of all relevant system paperwork (To include RTS, POS Requirements, Ubeya)
• Set up and delivery of Event Days, liaising with membership team to ensure all member requirements are facilitated.
• All planning completed for Suites including labour planners, Suite’s portal, and reconciliation process.
• Completion of Event Day P&L and ensure pre and post profit and loss accounts are completed for (Broadcast Booths, Suites and East Loges)
• Completion of C&E P&L – working closely with the planning team to ensure pre and post profit and loss accounts are completed for C&E business.
• To inspire, strive and be an ambassador for the business to deliver exceptional service to our clients and guests.
• To support and lead events team handling the development of our people to ensure we have the right people in the right roles.
• To drive innovation within our events product including mapping customer journey, market trends and competitor analysis and client walk through
• Create SOPs for all event deliverables.
• Ensure allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
• Maintain key relationships and schedules with both internal and external clients.
• Fosters transparent and genuine relationships with co-workers and the wider Levy UK family.

Operations:
Supporting the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally support the department’s targets and grow our reputation for legendary customer.
Hospitality – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs.
Consistency - Ensuring consistent standards are maintained.
Monitor and maintain the Health and Safety policy, processes across allocated C&E Events
Communications - Directly liaise with client representatives to ensure that communication and expectations are clear.
Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback.
Health & Safety – Support the H&S culture and compliance in your areas of responsibility.
People:
Culture - Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
HR compliance – work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations

• To facilitate day to day operations, ensuring that we are meeting expectations.
• Management of all allocated C&E events as required and rostered, ensuring operational P&L and paperwork is completed.
• Completion of all relevant system paperwork (To include RTS, POS Requirements, Ubeya)
• Set up and delivery of Event Days, liaising with membership team to ensure all member requirements are facilitated.
• All planning completed for Suites including labour planners, Suite’s portal, and reconciliation process.
• Completion of Event Day P&L and ensure pre and post profit and loss accounts are completed for (Broadcast Booths, Suites and East Loges)
• Completion of C&E P&L – working closely with the planning team to ensure pre and post profit and loss accounts are completed for C&E business.
• To inspire, strive and be an ambassador for the business to deliver exceptional service to our clients and guests.
• To support and lead events team handling the development of our people to ensure we have the right people in the right roles.
• To drive innovation within our events product including mapping customer journey, market trends and competitor analysis and client walk through
• Create SOPs for all event deliverables.
• Ensure allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
• Maintain key relationships and schedules with both internal and external clients.
• Fosters transparent and genuine relationships with co-workers and the wider Levy UK family