POSITION SUMMARY

We have an open position within the Operations team at AXA Partners CLP. The successful candidate will work closely with our Partners and Operations teams in Europe and Latin America.
The individual will analyse and process partner data in an accurate and timely manner, ensuring always to put the end customer at the centre of decision making. The Premiums Team sit at a key point in the customer journey so strong interpersonal skills and ability to communicate effectively at all levels of the business is a key requirement.

SKILLS AND EXPERIENCE

• Solutions orientated, with a pragmatic approach to problem solving with the ability to analyse complex data issues and develop a pathway to logical resolution
• Good knowledge of Microsoft Office, particularly Excel (intermediate)
• Good organisational skills and ability to prioritise
• Ability to work well with others and independently
• Self-motivated, with the ability to work well under pressure on multiple priorities and to critical deadlines
• Experience of life and non-life products, especially in Credit & Lifestyle protection (Not essential)
• Strong Attention to detail
• Minimum, Leaving Certificate (or equivalent) achieved
  Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.
  About AXA
  AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
  Our mission: Empower people to live a better life.
  Our values: Customer First, Courage, Integrity and One AXA.
  About the Entity
  AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
  Our mission: Empower people to live a better life.
  Our values: Customer First, Courage, Integrity and One AXA.
  About the Entity
  AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
  AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
  Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
  What We Offer
  By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
  Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary

• End to end processing of partner data including the manipulation and preparation of files. Carrying out file reconciliation and investigating when discrepancies arise
• Management of monthly workflow and priorities to ensure that all SLAs are met
• Work with local teams to ensure that all relevant data is received from our clients within our accepted timelines and highlight any exceptions
• Present regular updates to our key stakeholders and participate in reporting obligations when necessary
• Play an integral role in the formulation and delivery of resolutions to support issues and take preventative steps to avoid recurrence of known issues and potential oversights e.g. dealing with Underwriting referrals, reviewing data rejections and providing feedback to clients/IT functions for best practice going forward
• Adhere to and complete all regular team controls
• Create and maintain process documentation within best practice guidelines
• Ensure that quality feedback is actioned on a timely basis, minimising any customer impact
• Participate in continuous improvement initiatives and work with the wider Operations team to implement improvements and provide feedback
• Provide SME support to the implementation and onboarding of new deals
• From time to time work with IT process owners to ensure delivery of new development and production support tasks and projects, completing any relevant testing as required & providing feedback on solution design
• Support the overall Operations function, as required