Prepaid Card Operations Specialist

at  Oxygen Global

JOB SUMMARY: (ONLY MALE CANDIDATES WITH UAE DRIVING LICENSE)

As a Prepaid Card Operations Specialist at Oxygen Global you will oversee the end to end management of prepaid card programs, ensuring smooth transaction processing, compliance with regulatory requirements, and exceptional customer service. This role involves collaborating with internal teams, financial institutions, print suppliers and payment networks to optimize prepaid card processes and resolve operational issues promptly.

QUALIFICATIONS & SKILLS:

• Experience in prepaid card operations, payments processing, or banking is preferred.
• Understanding payment networks (Visa, Mastercard, etc.), regulatory requirements, and industry best practices.
• Strong analytical and problem-solving skills.
• Ability to work with cross-functional teams and external partners.
• Proficiency in transaction monitoring systems and payment processing platforms.
• Attention to detail and ability to work in a fast-paced environment.
• UAE Driving License is Mandatory.

• Card Program Management: Oversee the lifecycle of prepaid card programs, including issuance, activation, transaction monitoring, and settlements.
• Transaction Processing: Ensure seamless transaction authorization, reconciliation, and dispute resolution for prepaid cards.
• Regulatory Compliance: Ensure all activities align with regulatory standards (e.g., AML, KYC, PCI-DSS) and company policies.
• Vendor & Partner Coordination: Work with issuing banks, print suppliers, payment processors, and network providers (Visa, Mastercard, etc.) to maintain operational efficiency.
• Fraud Monitoring & Risk Management: Analyze transaction patterns, detect potential fraud, and implement mitigation measures.
• Customer Support & Issue Resolution: Handle escalations related to cardholder transactions, account issues, and operational challenges.
• Process Improvement: Identify inefficiencies in prepaid card operations and recommend solutions to enhance workflows and system performance.
• Reporting & Analysis: Generate reports on transaction trends, operational performance, and compliance metrics.