JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL est à la recherche d’un(e) Préposé(e), Service à la clientèle afin de soutenir nos services de gestion intégrée d’installations. Ce poste implique de fournir une hospitalité de classe mondiale et un support administratif qui s’aligne avec les standards de JLL et les attentes de nos clients.

CE QUE NOUS RECHERCHONS

Diplôme d’études secondaires;
Idéalement, expérience du service à la clientèle;
Expérience en vente (gestion de transactions et tenue de caisse);
Attitude positive et motivation à fournir un excellent service client;
Communiquer efficacement avec les consommateurs, les détaillants, la direction du centre, les fournisseurs de services ainsi que tout le personnel du centre commercial;
Capacité à travailler dans un environnement où le rythme de travail est rapide, à mener plusieurs tâches de front tout en demeurant très professionnel;
Bonnes aptitudes de communication orale et écrite, le multilinguisme étant un atout;
Capacité à gérer et à résoudre des conflits;
Se montrer aimable, accessible, proactif et axé sur la résolution de problèmes;
Aptitudes informatiques;
Souplesse d’horaire et disponibilité pour travailler les week-ends, les soirs et les jours fériés. Doit être disponible sur l’intégralité des heures d’ouverture du centre.
Bilingue anglais et français*, à l’écrit et à l’oral. (REQUIS)

Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.)

JLL is seeking a professional Guest Services Representative to support our integrated facility management services. This position involves providing world-class hospitality and administrative support that aligns with JLL’s standards and our client’s expectations.

WHAT WE’RE LOOKING FOR

High school diploma;
Previous cash/POS experience;
Previous customer service experience preferred;
Positive attitude and a strong desire to provide excellent customer service;
Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel;
Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
Strong bilingual (French/English) written and oral communication skills, multilingual skills a plus;
Conflict resolution/management skills;
Must be friendly, approachable, proactive and solution focused;
Computer skills (excel, chrome);
Flexible and able to work weekends, evenings, and holidays.
Must be available during malls opening hours.

Bilingual*, Fluency in written and spoken French and English.

• Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together

Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations, promotional activities, and comfort tools;
Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
Constantly strive to improve and build upon the centre’s service and seeks new ideas to incorporate into service menu;
Interact with shoppers and retailers in a courteous and efficient manner;
Sell shopping centre gift cards and balance sales to transactions;
Projects a positive attitude over the telephone and in person;
Assist guests by providing directions/information and answering questions;
Empower and motivate Guest Services teams to create memorable customer experience and interactions;
Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper’s needs;
Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP’s, special event ticket sales, etc.;
Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
Assume other duties and responsibilities as assigned.