Supermicro is seeking a Sr. Solution Engineer for Service Partners, this person will be responsible for working with Partners in the region, supporting on services projects, Revenue Growth and execution of end-user services. This position will be located in Germany (Remote).

Essential Duties And Responsibilities

• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
• Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.
• Serve as escalation point for complex technical issues and manage them professionally and efficiently.
• Provide Level 3 support to channel partners, including resellers and distributors.
• Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
• Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.
• Train new service engineers and customers on hardware and support procedures.
• Conduct lab-based simulations and tests to replicate and resolve field issues.
• Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution.
• Document fault triage, develop knowledge base content, and contribute to training materials.
• Present technical findings and reports as needed.
• 
  

Qualifications

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
• 5+ years of experience supporting and maintaining complex server, storage, and networking environments.
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
• Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
• Familiar with both Windows and Linux operating environments; certifications are a plus.
• Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
• Excellent communication, time management, and multitasking skills.
• Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.
• Capable of lifting up to 50 lbs and standing for extended periods.
• Capable of speaking and writing both English and Arabic languages.
• Familiarity with basic Linux navigation is required.
• Maintain flexibility for shift work, weekends, and holidays, based on business needs.

Supermicro is seeking a Sr. Solution Engineer for Service Partners, this person will be responsible for working with Partners in the region, supporting on services projects, Revenue Growth and execution of end-user services. This position will be located in Germany (Remote).

Essential Duties And Responsibilities

• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
• Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.
• Serve as escalation point for complex technical issues and manage them professionally and efficiently.
• Provide Level 3 support to channel partners, including resellers and distributors.
• Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
• Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.
• Train new service engineers and customers on hardware and support procedures.
• Conduct lab-based simulations and tests to replicate and resolve field issues.
• Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution.
• Document fault triage, develop knowledge base content, and contribute to training materials.
• Present technical findings and reports as needed.
• 
  

Qualifications

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
• 5+ years of experience supporting and maintaining complex server, storage, and networking environments.
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
• Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
• Familiar with both Windows and Linux operating environments; certifications are a plus.
• Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
• Excellent communication, time management, and multitasking skills.
• Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.
• Capable of lifting up to 50 lbs and standing for extended periods.
• Capable of speaking and writing both English and Arabic languages.
• Familiarity with basic Linux navigation is required.
• Maintain flexibility for shift work, weekends, and holidays, based on business needs.