Role Description

• Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CTO, Platform Engineering, SRE, Developer teams, and procurement to strengthen our overall customer relationship and better understand the goals and objectives they are trying to achieve. 
• Lead customer technical conversations presales engagement and own the technical strategy, execution, and opportunity through the sales cycle 
• Design and sell platform and hybrid cloud solutions across on-premises and hybrid environments, including software and infrastructure, leveraging OEM and thirdparty technologies aligned to customer outcomes. 
• Understand the company’s services offerings in all solution practice areas by attending company training and expanding knowledge through self-study. 
• Educate sales teams on container, automation, platform architecture and hybrid cloud solution selling, and key technologies through 1x1, team, and company training. 
• Staying current on new technology, trends, and market behavior by studying market trends and the industry landscape  
• Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills 
• Developing collateral, workshops, and other materials to assist with sales engagements 
• Developing cases in the SHI lab to support sales engagements 

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. 
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. 
• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change. 
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance. 
• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members. 
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation. 

Skill Level Requirements

• Proven experience designing and architecting cloud-native platforms, including Kubernetes and enterprise container-based environments (e.g. OpenShift, Rancher, Tanzu) across on-premises, hybrid, or multi-cloud environments 
• Deep understanding of modern DevOps and platform engineering practices (GitOps, CI/CD, DevSecOps, SDLC, Internal Developer Portal) combined with Day2 operational experience, including observability, reliability, upgrade and lifecycle management, infrastructure-as-code, automation 
• Extensive knowledge of Hybrid Cloud, DevOps, cloud-native ecosystem OEMs, third party technologies, and their value proposition to customers 
• Strong understanding of platform and cloud native reference architectures, OEM hardware and infrastructure reference architectures, third-party integrations, and relevant industry compliance requirements 
• Experience with cloud-native observability concepts, OpenTelemetry, Kubernetes monitoring, and observability OEMs, and AIOps 
• Familiarity with cloud native application security best practices and solutions including CNAPP 
• Excellent written and verbal communication skills, with the ability to engage both technical and nontechnical audiences 
• Attention to detail, organization, and follow-up skills  
• Initiative to research and resolve problems with a positive attitude  
• Exceptional relationship building skills with customers, partners, and internal stakeholders 
• Strong documentation skills, including system, application, and infrastructure diagrams and executive ready presentations. 
• Possess a real passion for technology 
• Expert technical knowledge of cloud-native platform and DevOps solutions 

Other Requirements

• Bachelor’s degree or equivalent experience 
• 5+ years of experience in a technical role 
• 3+ years of experience in a presales Solution Architect role 
• Travel to client locations required up to 20% for customer meetings, internal meetings or engagements, customer or partner sites, conferences and SHI offices
• Flexibility to work extended hours to complete special projects
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