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Presales Support Intern at iSchool

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English, Communication, Problem-solving, Technical Support, Zoom, Browser Troubleshooting, Internet Troubleshooting, Customer Support, EdTech, International Clients

Industry

education

Description

🏢 About iSchool iSchool is an online coding & AI education platform for students aged 6–18 across 20+ countries. We provide 1-on-1 live sessions and help students build real tech skills. 🎯 Role Overview We are looking for a Presales Support Intern to assist parents and students during their trial sessions. This role is critical in ensuring a smooth session experience, solving technical issues, and acting as the communication bridge between parents and instructors. 🛠 Responsibilities • Assist parents and students in joining their trial session (Zoom/Platform support) • Solve basic technical issues (audio, camera, login issues) • Act as a bridge between tutor and parent if any issue occurs • Respond to parents' booking questions • Ensure smooth session start & follow-up when needed • Maintain high attendance & positive experience rate 🌎 Requirements • Intermediate English (spoken & written) • Good communication & problem-solving skills • Calm under pressure • Basic technical knowledge (Zoom, browsers, internet troubleshooting) • Available for midnight shift (aligned with North America time zones) 💡 Preferred • Experience in customer support • Experience in EdTech • Experience handling international clients 📈 What You Will Learn • International customer communication • EdTech operations • Presales funnel management • Problem-solving under real-time pressure 💎 Benefits • Paid Internship • Direct exposure to EdTech & international operations • Performance-based growth opportunities • Certificate of Completion after internship • Possibility of full-time employment based on performance • Structured training & mentorship • Experience working in a fast-growing international company

Responsibilities

The intern will assist parents and students during trial sessions by providing platform support, resolving basic technical issues like audio or login problems, and serving as a communication link between the tutor and the parent. This role also involves responding to booking inquiries and ensuring a high attendance and positive experience rate for sessions.