Presales Team Leader at iSchool

Nasr City, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Qualification, First Contact Excellence, Team Leadership, Coaching, Strategy Design, Objection Handling, Sales Collaboration, KPI Setting, Call Auditing, Pipeline Management, CRM Systems, Communication, Screening, Analytical Skills, Problem-Solving

Industry

education

Description

About iSchool iSchool is a fast-growing EdTech platform empowering students with future digital skills. As we continue expanding, we are looking for a dynamic Presales Team Leader to lead our first-contact strategy and ensure high-quality lead qualification before transferring opportunities to the Sales team. Job Purpose The Presales Team Leader is responsible for leading the team that handles the first call with potential customers, qualifies their interest and fit, and ensures only high-potential leads are transferred to the Sales team. This role plays a critical part in improving conversion rates, maintaining pipeline quality, and enhancing the overall customer journey from the first interaction. Key Responsibilities Lead Qualification & First Contact Excellence Oversee the team responsible for making the first call to inbound and outbound leads. Ensure proper qualification of customer needs, interest level, budget, and readiness. Develop structured qualification frameworks and call guidelines. Improve the ratio of qualified leads passed to Sales. Team Leadership & Coaching Lead, mentor, and coach the presales team to improve communication and screening skills. Set KPIs (call volume, qualification rate, transfer rate, response time). Conduct call audits and provide structured feedback. Build a performance-driven and accountable team culture. Strategy & Creativity Design creative call approaches and scripts to increase engagement. Improve objection-handling strategies. Analyze rejected/closed-lost cases to refine qualification standards. Continuously optimize the lead-to-sales handover process. Collaboration with Sales Ensure smooth and accurate handover of qualified leads. Align with Sales team on qualification criteria and target personas. Monitor feedback from Sales on lead quality. Adjust qualification strategy based on performance insights. 3+ years of experience in Presales, Telesales, Inside Sales, or Lead Qualification. Minimum 2 years of experience in a leadership or senior role. Strong understanding of sales funnels and pipeline management. Proven ability to qualify leads effectively and improve conversion rates. Strong communication, screening, and analytical skills. Experience working with CRM systems. High level of creativity in engagement and problem-solving. Ability to lead in a fast-paced, target-driven environment. Compatible Salary. Incentives and Bonuses. Medical Insurance. Learning & Development Opportunities.

Responsibilities

The Presales Team Leader will oversee the team responsible for initial customer contact, ensuring rigorous qualification of leads based on needs, interest, budget, and fit before transferring high-potential opportunities to the Sales team. This role is critical for improving conversion rates and maintaining pipeline quality from the very first customer interaction.