We are currently looking for a Pharmacy/Prescription Administrator to join our Team at our Care Home hub based in Walton Summit Centre, Preston.

ESSENTIAL SKILLS

• Previous pharmacy admin experience essential
• Excellent customer service skills
• Strong administration skills
• IT literate - good/sound knowledge of Microsoft Office programs including Excel, Outlook and Word
• Excellent verbal and written communication skills
• Clear telephone voice and able to speak English fluently with effective written communication
• Works in an organised and systematic manner
• Finds solutions to problems
• Copes well under pressure; demonstrates personal resilience
• Customer focused; passionate about delivering excellence

JOB DESCRIPTION

• Answer the telephone and email enquiries in a professional and customer friendly manner
• Update prescription and customer information when required
• Create customer folders for each care home
• Update the weekly flow to prioritise and communicate progress
• Arrange prescription checklist for care home/unit/residence
• Order prescriptions in a timely fashion to enable timely processing
• Communicate with other stations regarding any changes
• Complete courtesy calls and offer assistance to care homes
• Log every call made to care homes/units/residences
• To ensure that prescriptions are put on relevant I.T. system efficiently, quickly and accurately.
• Undertake detailed checks to ensure all relevant information is listed e.g. date, signature
• Ensure that FP10s (Prescriptions directly from doctors or hospitals) are all logged onto the system and endorsed
• Follow up on issues until issue resolved
• Liaising with, and following instructions from all senior employees
• Work as part of a team and actively demonstrate a willingness to support and achieve overall business objectives

Please refer the Job description for details