OVERVIEW

Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients’ homes through Nightingale Home Delivery, our dispensing appliance contractor.
At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers’ needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money – that’s why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. We’re here to help people live more freely.
Due to ongoing growth within the business and bringing together our 3 Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.
The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.

EXPERIENCE

• Previous experience in a process driven role
• Good literacy and numeracy to GCSE ‘O’ level
• Intermediate IT skills (Microsoft Office)
• Excellent organisation skills
• Ability to prioritise workload
• Good communication skills written and verbal
• Excellent telephone manner
• Excellent attention to detail
• Excellent data input and ability to analyse data
• Ability to use multiple systems at one time
• Can multi-task in a fast paced customer service environment
• Passion for Delivering Excellence in Customer Service
  Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions. Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
  Job Types: Full-time, Fixed term contract
  Pay: £22,985.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso

Reporting directly to the Prescription Services Manager you will be:

• To be proficient in all prescription policies, processes, and software
• To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
• To ensure all prescription are processed in line with despatch deadlines
• To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements
• Deliver excellent customer service, treating every consumer equally and with dignity and respect
• To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
• To ensure the stock report is reviewed daily and consumers advised of any delays
• To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
• To proficiently promote Clinisupplies products in line with appliance usage guidelines
• To monitor customer feedback and report back to your line Manager
• To effectively deal with and log any complaints received taking accountability to ensure the resolution
• Ensure Data Protection and confidentiality is maintained at all times
• To comply with all company policies
• To be agile to the department needs, and work collaboratively with colleagues
• Any other duties deemed reasonable and necessary by management