Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

Thank you for your interest in this position. Please note the following important tips for applying.

• All portions of the application must be completed in detail. Work history, applicable education, and answers to the supplemental questions are all required. Applications missing any one of these sections will be rejected as incomplete. Referral to a resume is not acceptable.
• Set aside some time to complete your application. The system is unable to save applications that are in progress, and once you have submitted the application you cannot reapply.
• We strongly recommend that you review all the information on your application for accuracy. Once an application is submitted, you will be unable to edit it.
• Submitted applications are not viewable. If you would like to keep a record of what you will be submitting, we suggest you type your responses to the questions in a Word document, then copy and paste the answers into the application then save the Word document. Typing questions in Word will also minimize typing/grammatical errors since this is not an option in the system.

NOTE: If you are a current employee, you MUST apply via the Career worklet in Workday and not through this site. If you submit an application on this site, it cannot be processed.
Preserve Guest Services Assistant I (Limited Term)
Open Date: 07/28/25
Close Date: 08/11/25
Salary: $20.06 per hour
Job Type: Limited Term (Fixed Term)
Location: Springs Preserve, 333 S. Valley View Blvd., Las Vegas
For any questions regarding this announcement, please contact LVVWD Recruitment at recruitment@lvvwd.com.
FILING DEADLINE: The first 100 applications submitted ON or BEFORE 11:59pm, Sunday, August 10th, 2025. WHICHEVER COMES FIRST.
Hours of Work: 5/8’s, 7:45am-4:15pm, Thursday-Monday.
The term of this appointment will be a maximum of up to 24 months. All persons hired into Limited Term Employment (LTE) positions will be required to sign a term of employment letter specifying conditions of employment.
Business Platform/Analyst: The ideal candidate will bring hands-on experience with point-of-sale (POS) applications, including customer service database maintenance, issue troubleshooting, query execution, and system performance optimization. A strong attention to detail is essential to ensure accurate system configuration and smooth operational functionality. The candidate should possess a foundational understanding of data retrieval and analysis, as well as basic financial reporting capabilities. Proficiency in Microsoft Office is required. The successful candidate will also demonstrate excellent interpersonal skills, with the ability to engage positively with both guests and team members, while effectively managing conflicts and challenging situations with professionalism, tact, and diplomacy.
INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

DESIRED MINIMUM QUALIFICATIONS

Knowledge of:
Customer service standards, policies, procedures and etiquette; guest services practices in a public attraction or museum setting; ticketing practices and procedures; arithmetic and basic mathematics; safe work practices and procedures.
Ability to:
Perform ticketing, admissions, sales and other guest services rapidly, accurately and courteously; evaluate and respond courteously to guest and visitor complaints; analyze problems and take action following established procedures; operate a computer and other standard ticketing and point-of-sale equipment and software; learn and apply District rules, procedures and practices for taking payments and receipting and for ticketing/point-of-sale system operations; learn, understand, interpret, apply and explain District policies and procedures applicable to areas of responsibility; understand and follow written and oral instructions; understand and follow proper payment handling procedures; make accurate arithmetic calculations quickly and accurately; prepare clear and concise records and other written materials; communicate clearly and effectively, both orally and in writing; exercise tact and diplomacy in dealing with sensitive and confidential customer issues and situations; maintain composure in stressful situations; establish and maintain highly effective working relationships with guests, Preserve supervisors and staff, the public and others encountered in the course of work.
Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and at least one year of paid or volunteer experience involving guest, visitor or customer interaction, preferably in a museum, cultural or public attraction venue; or an equivalent combination of training and experience.
A Preserve Guest Services Assistant I may be considered for advancement to Preserve Guest Services Assistant II after demonstrating proficiency to perform the full range of duties of the latter class. Proficiency criteria and the process for demonstrating performance at the levels established in the criteria are established jointly by hiring authorities and the Director, Human Resources and are described in a separate document.
Licenses; Certificates; Special Requirements:
A valid Nevada driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.

Under general supervision, performs or assists in performing admissions, retail operations, merchandising and other guest services activities for the Springs Preserve; assists in supporting Preserve activities such as train rides, demonstrations, exhibit support and other activities and special events; assists guests with membership purchases and renewals; and performs related duties as assigned.