Job Description
MedCerts is a national online career training school pioneering the way students learn and employers hire. Focused on direct-to-consumer MedCerts – a Stride company – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers certification and career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 50 career programs, trained and up-skilled more than 95,000 individuals across the country and partnered with over 500 American job centers and more than 1,000 healthcare organizations to build talent pipelines. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. Innovative learning technologies are leveraged, and programs are developed with purpose – utilizing a custom assortment of the “12 Elements of Learning” as defined by the Product Development Team.
The overall responsibility of an Associate Education Consultant with MedCerts is to recruit prospective students to enroll in the right MedCerts program. Customer service and professionalism throughout the process is a must and will be monitored by leadership.
We are looking for someone that wants to work alongside amazing people while creating great products and experiences that make a difference in lives of thousands of adult-learners each year. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally.

REQUIRED QUALIFICATIONS

• Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint)
• Professional communication skills.
• At least 2 years of experience in sales or admissions is required.
• BA/BS degree or equivalent experience
• Inside Phone Sales Experience- Minimum 2 years High Volume
• Experience with CRM software required (Salesforce preferred)
• Proficient in technology applications used within the organization including but not limited to Microsoft Suite, Salesforce, Google Suite, Internet & Search

ESSENTIAL FUNCTIONS

• Meet and exceed monthly, quarterly, and annual recruitment goals.
• Provide excellent customer service to all current and potential students.
• Obtain expert product knowledge in all MedCerts educational courses and programs.
• Responsible for three or more hours of student talk time per day.
• When three or more hours of student talk time per day is not met, Educational Consultants are responsible for making 75+ outbound calls per day

GENERAL DUTIES AND RESPONSIBILITIES

• Continually prospect new students using MedCerts’ ISDC dialing system, text messaging and email.
• Follow up with prospective students for training application and approval forms.
• Develop and maintain referral partnerships with current and former students. One enrollment per month from a referral source.
• Provide prompt follow-up on all incoming leads. Within business hours the expectation is 5 minutes or less.
• Responsible for understanding and discussing how the student will pay for our program. Ex: MyCAA, WIOA and or Self-Pay
• Utilize Salesforce to manage a successful pipeline of prospective students.
• Maintain complete Salesforce records. Add notes for every interaction with our students and properly status students within the sales cycle.