POSITION OVERVIEW:

BCM One is looking for a Prestige Account Manager to join our growing Account Management team. In this role, you will manage and nurture key relationships with our significant accounts. This is a diverse role that involves executing sales strategies, expanding our client base, and improving customer satisfaction. You must have a strong understanding of our products and services in order to meet the distinct needs of our premium clients.
In your role as a Prestige Account Manager, you will be tasked with identifying client needs, articulating our product offerings, and delivering tailored solutions to keep their business at the forefront of the telecom industry. Aside from possessing excellent interpersonal skills, the ideal candidate will also exhibit a deep understanding of the telecommunications industry.
The Prestige Account Manager will directly impact our reputation, customer satisfaction and overall growth.

WHO WE ARE:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

• Be the main point of contact for assigned accounts, proactively reaching out to client base to build strong relationships, provide updates on services and conduct quarterly business reviews.
• Manage contracts within your base to include securing renewals and creating proposals for renewals and add on’s of new services.
• Create and manage inventories of carrier services for all existing clients within your base.
• Input pricing into pricing tool for approval and processing.
• Conduct audit and optimization of telecom invoices.
• Conduct first bill review with clients for all new services.
• Work with internal teams to escalate issues on behalf of clients including billing disputes/credit requests and provisioning issues.
• Consult on telecom projects for clients, i.e. moves, migration to new technology, etc.
• Maintain accurate statists of assigned accounts, including but not limited to IT vendor, PBX vendor, employee count, location count, etc.
• Recognize opportunities within assigned accounts and broker an introduction to the appropriate engineer.
• Achieve sales goals and quotas based on account retention/renewals and new sales within base.