We are looking for an experienced and detail-oriented Pricing and Customer Service Executive to join our team. The ideal candidate will possess a strong understanding of freight forwarding and NVOCC operations, with expertise in pricing strategies and exceptional customer service skills.

REQUIREMENTS:

• Bachelor’s degree in Logistics, Business, or a related field (preferred).
• 3-5 years of experience in pricing and customer service within the freight forwarding or NVOCC sector.
• Strong knowledge of freight rates, trade lanes, and logistics processes.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in MS Office and freight management systems.
• Ability to work under pressure and meet tight deadlines.
• Detail-oriented with strong analytical skills.
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  Send your resume and a cover letter to info@liliandarya.ae with the subject line “Application for Pricing & Customer Service Executive – Freight Forwarding & NVOCC.”
  Job Types: Full-time, Permanent

Experience:

• Pricing and customer service: 3 years (Preferred)

• Develop competitive pricing strategies for freight forwarding and NVOCC services based on market analysis.
• Respond to customer inquiries and provide accurate rate quotations in a timely manner.
• Negotiate rates with carriers, agents, and service providers to ensure profitability and competitiveness.
• Build and maintain strong relationships with customers, ensuring satisfaction and prompt resolution of issues.
• Coordinate with operations and sales teams to ensure seamless execution of shipments.
• Analyze customer requirements and offer tailored solutions to meet their logistics needs.
• Monitor market trends, shipping schedules, and industry developments to stay ahead of competition.
• Maintain and update rate databases and pricing tools.