ABOUT MARSHMALLOW

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.
We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

WHAT YOU’LL BE DOING

As a Business Analyst within our Pricing Team, your primary purpose will be to bridge the gap between business objectives and technical execution. You will ensure that our pricing strategies are not only aligned with our overarching business goals but are also responsive to market demands and customer needs. By analysing requirements, collaborating with various stakeholders, and driving process improvements, you will play a crucial role in delivering our pricing strategies to maintain our competitive edge in the market. Your responsibilities will include:

• Requirement Gathering: Work closely with stakeholders, including underwriters, data scientists, product managers, and senior management, to gather and document detailed business requirements for pricing initiatives
• Stakeholder Collaboration: Facilitate effective communication and collaboration between cross-functional teams to ensure alignment on project objectives and deliverables
• Data Analysis and Interpretation: Collect and analyse data to identify trends, patterns, and anomalies that impact pricing decisions. Provide actionable insights to support strategic decision-making
• Documentation: Maintain comprehensive documentation of business requirements, pricing models, methodologies, and processes. Ensure knowledge transfer and continuity within the team
• Reporting: Prepare and deliver detailed reports and visualisations to communicate findings and recommendations to stakeholders at various levels of the organisation
• Process Improvement: Identify opportunities for process optimisation within the pricing function. Implement best practices and drive continuous improvement initiatives
• Project Management: Lead and manage pricing-related projects from inception to completion. Ensure projects are delivered on time, within scope, and meet the desired objectives
• Risk Assessment: Evaluate the potential risks associated with the implementation of pricing projects, including the risk of project failure. Provide recommendations to mitigate these risks and ensure successful project outcomes

To be successful in this role, you should possess the following qualities and skills:

• Insurance Knowledge: You have a solid understanding of the insurance industry, ideally in pricing and underwriting processes
• Communication Skills: You excel in communicating complex concepts clearly and concisely to both technical and non-technical stakeholders. You have the ability to translate intricate data and technical jargon into straightforward, understandable terms. Your presentation skills are top-notch, enabling you to effectively convey your findings and recommendations through compelling visualizations and narratives. You are skilled in facilitating meetings, leading discussions, and ensuring all stakeholders are aligned and informed
• Problem-Solving Abilities: You are a proactive problem solver who can think critically and creatively to overcome challenges and drive improvements
• Technical Proficiency: Familiarity with data analysis tools (e.g. Excel, SQL, Python) is a plus
• Collaboration: You thrive in a team environment and can build strong relationships with cross-functional teams. You are a team player who values diverse perspectives
• Attention to Detail: You ensure accuracy and precision in your work, especially when it comes to data analysis and reporting
• Adaptability: You are comfortable working in a dynamic and fast-paced environment. You can adapt to changing priorities and manage multiple tasks simultaneousl