OVERVIEW:

The Business Manager is a lead role supporting BHNC CEO and PCN Clinical Directors to ensure the smooth running of PCNs. They will deliver on a wide range of business, data submission and improvement initiatives across the primary care network providing strategic transformation support and leadership.
The Business Manager will be instrumental in progressing the PCN development. This role will work with member practices to break down challenges to implement PCN DES objectives across our population.
The Business Manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our networks matures. The Business Manager will also be responsible for managing agreed projects.
The key duties and areas of responsibility detailed in the JD may vary depending on the needs and priorities of PCNs. This is not an exhaustive list of duties and you will be expected to develop the role as necessary as the PCNs develop.

• To manage the development of PCNs as a vehicle for the delivery of the Primary Care Networks objectives.
• Be the first point of contact for CDs / Practice partners and Practice Managers across the 4 PCNs with regard to delivery of PCN projects/schemes.
• Be responsible for facilitating/coordinating/managing the delivery of PCN projects.
• To develop and establish strong collaborative relationships with partners and stakeholders including the PCNs in the borough, LMC, member practices, BHNC, Bexley council & member practices and represent necessary events and meetings.
• To develop and support the implementation of PCN business plan for the successful delivery of the PCN DES obligations, and wider PCN (s) objectives. Monitor going forward to ensure practices are delivering the DES and manage other contractual requirements of the network such as IIF, Capacity and Access and other locally agreed PCN projects.
• Provide support to the Clinical Directors to produce appropriate documentation for the PCN(s) including agendas and minutes of meetings, proposals and papers as required.
• To support the PCNs in bid-writing and business case development as new opportunities emerge.
• Develop innovative schemes, using best practice, to meet PCN(s) objectives, exercise initiative and problem solving within the remit of the project. Oversee the roll out and delivery of new services and supporting the network in delivering high quality, patient-centred services.
• Be responsible to escalate issues at PCN governing bodies following BHNC hierarchy structure for HR, Finance, Governance and Operational.
• Make day to day judgements at a management level to ensure business and service continuity, while ensuring the environment for staff is optimised.
• Deal with enquiries and complaints in an effective and efficient manner in line with agreed policy and procedures.

Recruitment and HR Responsibilities

• Support HR manager with the dissemination and implementation of HR policies with recruitment, retention and development of PCN workforce.
• Co-ordinate training and development of PCNs clinical/administrative staff.
• Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.

Financial Responsibilities

• To ensure all PCN DES KPIs are delivered to maximise the financial opportunities.

Information Management Responsibilities

• Monitor the achievements of contractual targets and take responsibility for implementing remedial actions to address shortfalls, reporting proactively any issues to the PCN governing body meetings.
• To oversee the provision of data analysis using EMIS / Ardens / ICB Dashboards / CESEL data and monitoring as required including collating data from member practices to assess and develop the effectiveness of the PCNs.
• Effective use of business intelligence systems and data sets to support the development of Bexley PCNs.
• Ensure that policies and procedures pertaining to Information Management are reviewed and kept up to date.
• Set up a process to ensure the 4 PCN’s compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
• To ensure the integrity of the system working with the ICS and wider stakeholders.

Company Responsibilities

• Maintain up to date PCN network agreements and other PCN corporate documents (maturity matrix, PCN development plans, Inequalities plan, workforce plans, Governing Body minutes etc)
• Work with the PCN Directors for strategic and operational planning processes to support the collective PCNs objectives.
• Ensure that BHNC, Clinical director and member practices adhere to the governance structure as set out in the network agreement.

Confidentiality

• Maintain confidentiality at all times.
• Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.