SKILLS & COMPETENCIES

• Strong communication and telephone skills.
• Excellent attention to detail with logical, organised thinking.
• Confident in negotiation and problem-solving.
• Able to work independently as well as part of a team.
• Proactive, self-motivated, and comfortable managing deadlines.

KNOWLEDGE & PERSONAL ATTRIBUTES

• Previous experience in customer service or arrears management (financial services desirable).
• Degree-level education preferred but not essential.
• Calm, resilient, and professional under pressure.
• Punctual, well-organised, and committed to delivering high standards.

WHY JOIN US?

At West One Loans, we’re expanding and looking for ambitious, driven people who want to be part of our exciting growth journey. We invest in our people with training, development, and clear opportunities to progress. Alongside this, we offer a range of benefits, including private medical healthcare and paid volunteer days off.

Please refer the Job description for details