Primary Technical Support Engineer at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Cavite City, Cavite, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Aptitude, Customer Service, Communication, Problem Solving, Multitasking, Contact Center Systems, Customer Service Tools, Team Success, Continuous Improvement

Industry

Automation Machinery Manufacturing

Description

Join our dynamic team as a Technical Customer Service Professional and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences. What will you do: Provide expert technical support and troubleshooting for product installation, activation, and compatibility inquiries via phone, chat, and text Partner with after-sales and marketing teams to manage product quality returns and enhance customer satisfaction Participate in continuous improvement initiatives including complaint and knowledge management systems Identify and capitalize on opportunities to elevate customer service while handling support requests Process and administrate customer orders while supporting revenue generation activities What will make you successful: Strong technical aptitude with ability to quickly learn new products and technologies Excellence in customer service with outstanding communication and problem-solving abilities Demonstrated ability to handle multiple tasks in a fast-paced environment Knowledge of contact center systems and customer service tools Proven track record of contributing to team success and continuous improvement initiatives What's in it for you: Comprehensive training and development programs to enhance your technical expertise Opportunity to shape customer experience and drive product improvements Collaborative work environment focused on innovation and personal growth Clear career progression path with opportunities to expand your skill set Engaging team culture that values your contributions and ideas Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

Provide expert technical support and troubleshooting for product installation and compatibility inquiries. Partner with teams to manage product quality returns and enhance customer satisfaction.