• Alpharetta, Georgia
• Irving, Texas
• Basking Ridge, New Jersey

… ([All 4 locations])

• US: Alpharetta, Georgia
• Irving, Texas
• Basking Ridge, New Jersey
• Temple Terrace, Florida

Job ID: R-1074936
Apply prior to the end date: August 8th, 2025

You will be a part of the Consumer VGS Technology organization leading multiple large-scale transformational programs within the contact center application and tools domain. The ideal candidate will possess both technical and business expertise in contact center applications and tools, with a focus on enterprise grade scalability, availability, operational stability, and performance.

Responsibilities include designing and implementing an industry first/leading AI-driven customer engagement solution providing virtual concierge services and agentic automations to create a new and autonomous engagement model for our customers.

• Designing and implementing scalable full-stack architectures for AI-powered contact center solutions with minimal supervision
• Designing and building agentic AI workflows to enable autonomous and semi-autonomous agent workflows
• Designing and developing intelligent, context-aware user interfaces that integrate AI-driven recommendations and automation
• Collaborating with other technical and business teams to understand and address technical requirements within the design and architecture
• Working closely with CS business stakeholders, product and platform engineering teams to define and deliver solutions
• Providing technical leadership and/or business-related subject matter expertise on large, highly complex projects as a team leader
• Optimizing UI performance, accessibility, and responsiveness for superior user experience
• Leading architectural reviews, code reviews, and best practice implementations
• Mentoring the team on best practices, architecture patterns, and AI integration techniques
• Continuous learning and practical application of new AI trends, cloud technologies, and industry best practices
• Maintaining expert-level knowledge of software design, APIs, and web technologies to identify, evaluate and solve unarticulated business opportunities