Prince Waikiki: In-Room Dining Waithelp (On-Call) at Human Resources Team

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food Service, Customer Service, Cash Handling, Multi-tasking, Communication, Teamwork, Time Management, Problem Solving, Attention to Detail, Hospitality Knowledge, Menu Knowledge, Cleaning, Organization, Service Standards, Warm Greeting, Amenity Delivery

Industry

Hospitality

Description

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Band 1H PW In Room Dining Waithelp Primary Responsibilities: Responsible for the daily functions of the Room Service Department. Deliver and serve food and/or beverage items in a friendly, courteous and timely manner, resulting in guest satisfaction. Close checks and complete reports as required. Accept cash payment for Room Service. Perform amenity deliveries and other tasks directed to wait staff. Insure prompt service according to hotel standards. Check food and beverage orders being delivered. Notify supervisor/manager of any concerns during shift. Essential Duties: Greet guest in a warm and friendly manner, personalizing the service. Set up order trays and table carts in anticipation of incoming orders. Retrieve Room Service orders taken by F&B Service Agent from kitchen hot/cold line. Ensure orders are complete with proper utensils and condiments. Push service carts to deliver orders to guest rooms. Present check to guest and ensure proper payment made. Retrieve Room Service equipment from guest floors, service elevator, foyers and public areas. Lifting, loading and carrying trays weighing up to 25 lbs. Push service carts to sort dirty items at the ware wash area. Clean service carts and trays. Return condiments and other equipment to proper storage areas. Knowledgeable of the Room Service food and beverage menu. Ensure amenity deliveries and other tasks directed by F&B Service Agent. Check food and beverage orders being delivered; insure delivery is timely. Consistently perform tasks as specified on sequence of service standards and SOP’s. Notify manager of any problems. Other Duties: Knowledge of the Prince Waikiki branding, history and geography. Keep Room Service and surrounding area clean and tidy. Pick-up and stock linens and other supplies. Assist other waithelp and F&B Service Agent if needed. Perform all assigned side work, including replenishing and restocking items. Perform other duties assigned by the manager on duty. Recommend the resort’s restaurants and facilities to guest. Working Conditions: Room Service work station in kitchen area. Kitchen noise. Work Hours: Able to work hours shift and days determined by manager. Able to work more than 40 hours per week when needed. Equipment Use: Knowledge of appropriate table settings, service ware and menu items. Telephone Service Carts Coffee machine, toaster. Mental and Physical Demands: Able to prioritize and organize workload. Able to manage stressful and challenging situations. Able to lift and carry up to 25 lbs. Able to stand, walk, bend and reach to set up carts during your work shift. Communication Demands: Able to communicate effectively in English to employees, managers and guest. Able to effectively communicate to guest in a warm and friendly manner. Able to handle disgruntled guest in a positive manner. Minimum Qualification Requirements: Department of Health TB clearance. Must be 18 years of age if serving or selling alcoholic beverages. Hawaii State Liquor card required. Must be able to read and write in English to perform job duties. Must be pleasant, friendly and smiling. Ability to multi-task. Abide by all state, federal and corporate liquor regulations, pertaining to serving alcoholic beverages to minors and intoxicated guest, to ensure all laws are being followed. We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.

Responsibilities

Responsible for the daily functions of the Room Service Department, delivering and serving food and beverage items to guests in a friendly and timely manner. Ensure guest satisfaction by closing checks, completing reports, and notifying management of any concerns during shifts.