JOB DESCRIPTION

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking Resource Planning Executive to bring fresh insights and expertise to our Princess Guest Services department.

WHAT YOU’LL BRING

Your unique background and skills are what will make you stand out. We’re looking for:

• PC literacy in Excel, Windows and other associated applications.
• Previous experience of a contact centre environment, ideally within a planning, scheduling or real time team.
• Demonstrated ability to solve problems in a proactive manner and effectively communicate.

APPLICATION GUIDANCE

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about our guests’ experience and looking for an opportunity to grow, we’d love to hear from you.

ABOUT US

Holidays are one of life’s greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.

ROLE OVERVIEW

The purpose of the role is to enable the smooth running of the contact centre through effective scheduling and planning of contact centre resource to achieve consistent service level delivery. Ensuring that WFM and other work allocation systems are accurately maintained and effectively utilised for shift and activity planning and review.
Enabling the effective communication of the resource plan to Managers and Team Leaders in supported areas and reviewing the execution of the plan to highlight issues and work in partnership with supported areas to identify remedial actions.

This pivotal role will involve:

• Analysis of scheduled and real time service levels and pro-actively report issues to the relevant areas.
• Provide shift schedules and update planned activities proactively that match expected demand across all channels.
• Producing and maintain active forecasts to allow for effective planning.
• Manage concession requests, and other booking requests as required by other areas of the business.

This role is positioned at CUK10 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

Working with us means more than just a role in the guest experience sector. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling i