Principal Advisor at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

168130.0

Posted On

01 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Policy Development, Strategic Engagement, Research Skills, Writing Skills, Stakeholder Management, Project Management, Leadership, Problem Solving, Negotiation, Consultation, Analysis, Legislative Reform, Team Management, Customer Experience, Communication, Advocacy

Industry

Government Administration

Description

Principal Advisor – Strategy and Representation NSW Small Business Commission · Grade: Clerk Grade 11/12 · Salary range: $145,378 - $168,130 + superannuation and leave loading · Duration: Ongoing Employment Opportunity · Applications Close: Tuesday, 14th of April 2026 (at 9:59am) · Location: Parramatta About the Opportunity Join a highly collaborative and supportive team. Opportunity to support the NSW Small Business Commission’s advocacy for small businesses as part of the strategy and representation team within the Commission’s Advocacy directorate. This position is responsible for leading a team of policy professionals that develop and lead strategic policy initiatives and assessments. About the Team The Strategy & Representation Team is responsible for providing support and advice to the Small Business Commissioner on matters affecting small businesses, as well as representing their interests to other government agencies and external parties. In this role, you will lead a team and drive engagement activities to support small businesses. About Us The NSW Small Business Commissioner is an independent statutory officer The NSW Small Business Commission provides strategic advice, advocacy and affordable dispute resolution services to small businesses across NSW. Our role includes: encouraging government agencies and larger businesses to enter productive working relationships with small businesses facilitating and encouraging the fair treatment of small businesses promoting a fair operating environment in which small businesses can flourish. As a key advocate for small businesses across in NSW the Commission aims to ensure small business needs are front-of-mind for NSW Government decisions, support and assistance. The Commission also plays an important role in connecting small businesses, councils and industry groups to vital information and support services. The Commission sits within the Department of Customer Service as an independent agency. Information about the structure and functions of the NSW Small Business Commission and Department of Customer Service can be viewed at: www.smallbusiness.nsw.gov.au and www.nsw.gov.au/customer-service About you You will have previous experience in policy roles and be familiar with government policymaking processes and be able to demonstrate exceptional research and writing skills. You will have a solid understanding of how policy is shaped, and be able to drive strategic engagement opportunities within government and external stakeholders. You will be a strategic thinker who is able to identify opportunities and effective approaches to solving problems. You will be a leader who is able to mentor, inspire and work collaboratively with others. You have a foundational understanding of the contribution of small business to the community and some of the challenges they face. You have a focus on delivery and can manage projects with high attention to detail. Some of your responsibilities and challenges will include: · Manage consultations and negotiations with diverse stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable · Provide oversight and strategic advice across the branch to ensure strategic and effective responses to emerging issues affecting small businesses and lead activities to align resources to deliver priorities and a positive customer experience · Lead and undertake research, analysis and review of complex policy and/or legislative reform issues, identifying emerging issues, and prepare detailed submissions and correspondence highlighting the specific needs and potential solutions for small business · Provide expert and timely advice and information to inform relevant stakeholders including Ministers and/or senior leaders and support policy directions and/or legislative reforms to meet organisational, government and/or industry priorities · Lead and manage team/s and/or project teams to support the Agency in meeting policy and/or legislative reform commitments and/or roll-out of significant policy initiatives applying best practice methodologies and industry recognised practices to ensure on-time delivery to expected standards · Provide accurate advice and recommendations on a range of complex issues, given the need to understand the problem and formulate responses within short-time frames, often without prior notice · Manage interdependencies and balancing competing demands to ensure policy initiatives and/or projects are achieved given limited resources, changing priorities and tight deadlines · Lead and facilitate stakeholder engagement, consultation and negotiation on policy and/or legislative reform issues applying best practice methodologies to identify and develop solutions and make recommendations that account for relevant factors and support sound policy decisions and approaches · Maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends and practice sand opportunities to in order to identify, pursue, evaluate, recommend and deliver innovative solutions that optimise outcomes and contribute to a best practice function in line with organisational and government priorities For enquiries regarding this position, please contact Pip Taylor at Pip.Taylor@smallbusiness.nsw.gov.au What we need from you To start your journey towards becoming our Principal Advisor – Strategy and Representation, please submit your resume and a cover letter indicating how you satisfy the focus capabilities for the role. Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via Afrah.AhmedSaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 20th of April 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Afrah.AhmedSaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

Lead a team of policy professionals to develop and implement strategic policy initiatives for small businesses. Manage stakeholder engagement and provide expert advice on emerging issues affecting small businesses.