Principal Associate, Project Management - Decisioning Platform (Hybrid)
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
This Program Project manager will sit horizontally and be responsible for supporting the intake processes within the Decisioning Platform team in US Card. Responsibilities include tracking and management of new requests, the refinement backlog and in progress refinement as well as metrics, good governance and well managed activities across the process. This role partners closely with product peers, technology and the other program teams coordinating work/deliveries across multiple functions and lines of business.

General Responsibilities:

• Manage the Intake process for all intent hitting the Decisioning Platform, coordinating across job disciplines and multiple partner organizations
• Maintain a governance model to manage the intake process to include engagements for prioritization of most critical initiatives, managing dependencies, risks and deadlines
• Report on refinement progress, specifically focused on appropriate timing and prioritization as well as managing escalations and impediment resolution
• Build and maintain high trust relationships with partner teams across the Enterprise to keep abreast of current priorities and manage work in progress
• Align to appropriate Jira data management and best practices specifically around tagging and tracking as well as ensuring good governance and reporting of issues and work
• Track and report on Intake metrics, ensuring good transparency and visibility for partners and stakeholders
• Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate scope changes, and control resource expenditure
• Exposure to influencing senior level stakeholders

Basic Qualifications:

• Bachelor’s Degree or Military experience
• 3+ years of Project Management experience

Preferred Qualifications:

• Master’s degree or an advanced certifications (PMP, BPM, CSM, CPO, SAFE)
• 5+ years of experience in program, portfolio or product management
• 2+ years experience in financial services and the consumer credit card industry
• 2+ years experience with technology or software delivery
• Google Suite or JIRA experience

• Manage the Intake process for all intent hitting the Decisioning Platform, coordinating across job disciplines and multiple partner organizations
• Maintain a governance model to manage the intake process to include engagements for prioritization of most critical initiatives, managing dependencies, risks and deadlines
• Report on refinement progress, specifically focused on appropriate timing and prioritization as well as managing escalations and impediment resolution
• Build and maintain high trust relationships with partner teams across the Enterprise to keep abreast of current priorities and manage work in progress
• Align to appropriate Jira data management and best practices specifically around tagging and tracking as well as ensuring good governance and reporting of issues and work
• Track and report on Intake metrics, ensuring good transparency and visibility for partners and stakeholders
• Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate scope changes, and control resource expenditure
• Exposure to influencing senior level stakeholder