Posted Date
8/07/2025
Description
Principal Associate - Risk Specialist (Work From Home)
As a Principal Associate, Risk Specialist supporting Capital One US Card Channels Access Management, you will drive risk oversight activities that support a healthy control environment and well managed practices. Responsibilities will include evaluating and documenting various risks, monitoring, reporting and controlling critical process points as defined by enterprise policies and standards. You will educate and gain buy-in from key stakeholders concerning impact from risk exposure as well as proposed remediation. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects as needed.
This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical and problem solving skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate reporting and project management systems/tools, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

QUALITIES OF A SUCCESSFUL CANDIDATE:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.
• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.
• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.
• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.
• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.
• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

BASIC QUALIFICATIONS:

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of experience in process management or project management
• At least 2 years of experience in risk management
• At least 2 years of experience with Google Suite or Microsoft Office

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• 3+ years of experience in process management or project management
• 3+ years of experience in risk management
• 2+ years experience with data storage, data modeling and data access patterns
• BPM, Lean, Agile, Six Sigma or Project Management certification

WORK FROM HOME TECHNOLOGY REQUIREMENTS

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
  Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

WORK FROM HOME LOCATION REQUIREMENTS

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

QUALITIES OF A SUCCESSFUL CANDIDATE:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.
• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.
• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.
• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.
• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.
• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

BASIC QUALIFICATIONS:

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of experience in process management or project management
• At least 2 years of experience in risk management
• At least 2 years of experience with Google Suite or Microsoft Office

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• 3+ years of experience in process management or project management
• 3+ years of experience in risk management
• 2+ years experience with data storage, data modeling and data access patterns
• BPM, Lean, Agile, Six Sigma or Project Management certification

WORK FROM HOME TECHNOLOGY REQUIREMENTS

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
  Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

WORK FROM HOME LOCATION REQUIREMENTS

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

IN THIS ROLE YOU WILL:

• Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels. Must be comfortable engaging Audit, Risk, Technology, and Operations leadership teams
• Build successful relationships with key partners and team members to understand impact of technology and information security risk on critical business processes; Engages with audit, Risk, Technology and Operations teams.
• Display strong analytical and technical skills, including some experience working with data tables, data maps, business rules, case development and automation/reporting tools
• Develop a deep understanding of business access needs, applications, and their risk profiles
• Apply understanding of Identity Access Management and Cybersecurity terminology and controls
• Drive identification, assessment, monitoring, and reporting on cyber risks inherent to business and technology concepts
• Create and maintain adequate assessment and support documentation including executive summaries and work papers detailing the assessment. work completed, evidence reviewed, and identified gaps.
• Day to day oversight of multiple processes: monitor, report, and plan system improvements or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Product/Tech, and Operations management; make final recommendations for approval on changes.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.

IN THIS ROLE YOU WILL:

• Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels. Must be comfortable engaging Audit, Risk, Technology, and Operations leadership teams
• Build successful relationships with key partners and team members to understand impact of technology and information security risk on critical business processes; Engages with audit, Risk, Technology and Operations teams.
• Display strong analytical and technical skills, including some experience working with data tables, data maps, business rules, case development and automation/reporting tools
• Develop a deep understanding of business access needs, applications, and their risk profiles
• Apply understanding of Identity Access Management and Cybersecurity terminology and controls
• Drive identification, assessment, monitoring, and reporting on cyber risks inherent to business and technology concepts
• Create and maintain adequate assessment and support documentation including executive summaries and work papers detailing the assessment. work completed, evidence reviewed, and identified gaps.
• Day to day oversight of multiple processes: monitor, report, and plan system improvements or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Product/Tech, and Operations management; make final recommendations for approval on changes.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.