Principal Business Improvement Analyst at Medtronic-Switzerland

Heerlen, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Data Analysis, Project Management, ServiceNow, Agile Methodologies, SAP, Communication Skills, Problem-solving, Cross-functional Collaboration, Stakeholder Management, Change Management, Process Improvement, User Acceptance Testing, Documentation, Training Coordination, Operational Excellence

Industry

Medical Equipment Manufacturing

Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a strategic, analytical, and business-focused leader to drive continuous improvement and enable data-driven decision-making across our global Service & Repair organization. In this role, you will translate complex business needs into scalable solutions, strengthen cross-functional collaboration, and shape the future of our enterprise platforms and processes. The ideal candidate combines strong execution capabilities with a passion for problem-solving, innovation, and stakeholder partnership. This opportunity sits within Medtronic’s Global Service & Repair organization, which is entering a period of transformation aimed at increasing agility, accelerating innovation, and strengthening operational excellence—subject to applicable information and consultation requirements. This evolution presents a unique opportunity to contribute to a bold strategic shift, helping build a more responsive organization that can invest decisively, deliver value faster, and elevate the impact we make on patients’ lives. Responsibilities may include the following and other duties may be assigned: Support and execute Product Owner / Business Analyst responsibilities by coordinating Analytics, Insights, and Reporting implementations, managing User Acceptance Testing with key users, and ensuring alignment with product vision and Agile roadmap commitments Perform large-scale data and systems analysis to identify optimization opportunities, informed decision-making insights, and cross-system dependencies that shape scalable, high-quality solutions Manage end-to-end project deliverables — from demand capture, requirements gathering, stakeholder interviews, workshops, and process reviews, through analysis, design, testing, and final production delivery — while maintaining end-to-end traceability of changes Act as the primary liaison between business and IT for Service & Repair, contributing to operational delivery, strategic architectural discussions, and ServiceNow platform initiatives such as enhancements, integrations, and workflow automation Collaborate with IT and technical partners to identify and drive process and system improvements, surveying and evaluating existing processes, products, and services to recommend enhancements aligned with strategic goals Provide clear, concise documentation of business requirements, processes, and solution designs, while supporting change-management activities including training coordination, communication planning, and readiness assessments Lead project management tasks by ensuring timelines, risks, and stakeholder communication are effectively managed to enable timely, high-quality delivery in a cross-functional Agile environment. Required Knowledge and Experience: Bachelor’s or master’s degree in a relevant field (e.g., Business, Information Systems, Computer Science) with a minimum of 5 years’ experience as a Senior Business Analyst in complex, cross-functional environments, demonstrating strong analytical and problem-solving skills and the ability to turn complex information into actionable insights Hands-on experience with ServiceNow (ideally within Contact Center or ITSM contexts), supported by highly preferred certifications such as Certified System Administrator or Certified Implementation Specialist, and proven ability to assess end-to-end impacts across systems, processes, and user experience Skilled in interpreting and translating business and technical requirements into well-structured, scalable solutions, including leading solution-design discussions and managing competing priorities within complex matrix organizations Excellent verbal and written communication skills with the ability to effectively engage both technical and non-technical stakeholders, supported by strong interpersonal abilities and a collaborative, self-driven working style Flexible and adaptable team player who thrives in fast-paced multinational and cross-functional environments, brings a servant-leadership mindset, and proactively moves initiatives forward while supporting business stakeholders Experience working with SAP, preferably in the Sales & Distribution and/or Customer Service modules, and the capability to manage multiple stakeholders while maintaining clear focus and momentum. Prior experience with SCRUM/Agile methodologies and working within iterative delivery frameworks, experience with Field Service processes in a service-oriented environment, business analysis or project management experience in the medical device industry, ideally with a background in Service & Repair are considered advantages in this role. Besides this exposure to or involvement in ServiceNow platform enhancements, upgrades, or integrations with other enterprise systems (e.g., SAP, Salesforce), familiarity with change management practices and tools, especially in highly regulated industries, eager to grow and develop their knowledge and skills, especially in enterprise platforms and service management, global mindset with a willingness to learn and adapt to diverse cultural and business contexts, experience in cross-functional collaboration between business, IT, and operations teams are desired for this role. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

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Responsibilities

The Principal Business Improvement Analyst will drive continuous improvement and enable data-driven decision-making across the global Service & Repair organization. Responsibilities include managing project deliverables, acting as a liaison between business and IT, and collaborating with technical partners to enhance processes and systems.