Principal consultant-Retail Rental Analyst

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant-Retail Rental Analyst
Retail Technology is looking for a curious and dynamic Business Analyst to join Vail Resorts’ rapidly growing Retail Applications Group. As a partner to the Retail, Rental, Operations departments within the organization, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, and other areas of IT, this person is a key contributor supporting production system health and delivering key IT enhancements.

Responsibilities

• Production Managment

• • Assess severity/priority of production issues, determine business impact, and communicate progress during resolution.
• • Remediate issue tickets following ITIL practices across retail systems, server integration points, access provisioning and more.
• • Executes, optimizes and ensures all SOX (Sarbanes Oxley), PCI (Payment Card Industry) and DSR (Data Subject Request) tasks are completed thoroughly with a high attention to detail.
• • Technical aptitude using SQL, data monitoring and job management tools to troubleshoot complex issues.
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- Enhancement Delivery
• • Deliver key system enhancements to improve system stability and business functions.
• • Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (Payment Card Industry) requirements, and maintain all required compliance documentation.
• • Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments.
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- Stakeholder Management
• • Build strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks.
• • Facilitate and own business stakeholder’s backlog management for enhancements following SDLC practices.
Qualifications we seek in you!

Minimum Qualifications / Skills

• 2+ years of demonstrated IT business analysis or production support experience following ITIL practices.
• Ability to remediate technical issues thoroughly with quality customer support and clear communication
• Ability to deliver system enhancements using SDLC methodologies while leading through requirements, design, and testing process
• MS Development Technologies, including PowerShell, SQL Server, SSRS, SSIS
• Prior application ownership experience (Ex: Aptos POS, Sales Audit, CRM, Loss Prevention, MMS, Oracle Retail, Manhattan Associates, SAP, Silvon, IT connect, ServiceNow)
• Strong SQL and system diagraming skills
• Effective communication & interpersonal skills; comfortable speaking with and translating between technical and non-technical team members at all levels of the organization
• Strong documentation skills
• Keen attention to detail, ensuring high quality application deployments
• Ability to manage multiple technical enhancements as well as application maintenance
• Ability to work in fast paced environment, comfortable with shifting priorities
• Bachelor’s degree or relevant experience in Information Systems, Computer Science, or related concentration

Preferred Qualifications/ Skills

• IT Experience in retail, outdoor industry, or hospitality field
• Prior APTOS, MMS, or similar software application experience
• Exposure to a wide variety of database technology including AS/400 & DB2 in addition to more modern platforms.
• Experience with Analytics tools – SSAS, SSRS, SAS, Tableau, Alteryx
• Strong Excel skills – Macros, VBA, Advanced Formulas
• Work order system experience, such as Ivanti, Jira, etc.
• PMI-BA, PMI-ACP, IIBA, PSPO, POPM or other accredited certification or coursework is a plus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobPrincipal Consultant
Primary LocationMexico-Zapopan
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingFeb 7, 2025, 11:23:02 AM
Unposting DateOngoing
Master Skills ListConsulting
Job CategoryFull Tim

• Production Managmen