Principal Customer Application Support Engineer – i.MX RT at NXP Semiconductors

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, i.MX RT Hardware, i.MX RT Software, Case Management System, Internal Coordination, Knowledge Base Article Preparation, Technical Training Development, Microcontroller Background, Embedded SoC Design, English Communication, Self-Learning Ability, Team Orientation, Proactivity

Industry

Semiconductor Manufacturing

Description

Organization Description The TIC Online Support team is a global organization that provides highly technical support to customers worldwide across all technologies and architectures offered by NXP. Their responsibilities include handling customer technical issues related to NXP products, software, applications, and design challenges. Responsibilities: Collaborate with global i.MX RT support teams to provide high‑quality technical support to customers worldwide. Responsible for receiving, analyzing, troubleshooting, and updating various i.MX RT hardware and software issues through the official NXP Case Management System. Coordinate with relevant internal product line teams to drive timely resolution of technical issues. Prepare and update Knowledge Base technical articles, publish technical examples, and create configuration and application guides. Develop and deliver technical trainings. Requirements: Master’s degree in Electronic Engineering. Strong microcontroller background Experienced in embedded SoC software and hardware design and development; candidates with i.MX RT R&D experience are preferred. Excellent communication skills in English (both verbal and written). Collaborative, proactive, with strong self‑learning ability and a team‑oriented mindset. Minimum of 5 years of relevant experience. More information about NXP in Greater China... #LI-d6f4 NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.com Bright Minds. Bright Futures. We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills. Commitment At NXP. We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality. Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following useful advice and tips. Are you already an NXP employee? Do not apply here. Instead, you must apply via our internal career page. Thank you for your interest in supporting our recruitment efforts. Please note that NXP operates under a strict Preferred Supplier List (PSL) for all recruitment activities. Any candidate profiles or resume submitted without a prior written agreement or explicit request from our Talent Acquisition team will be considered unsolicited. Such submissions will be deemed free of any obligations, and no fees will be paid by NXP or any of its affiliates, subsidiaries, or divisions - regardless of whether the candidate is hired, either coincidentally or otherwise. Thank you for your understanding.

Responsibilities

The role involves collaborating with global teams to deliver high-quality technical support by receiving, analyzing, and troubleshooting i.MX RT hardware and software issues via the case management system. Responsibilities also include coordinating internal resolution efforts, preparing technical documentation, publishing examples, creating guides, and developing technical trainings.