OVERVIEW

We’re seeking a strategic, hands-on Customer Experience Principal to lead and optimize the end-to-end AI powered customer journey—and to pioneer AI-driven enhancements across every touchpoint. You’ll own the design, implementation, and continuous improvement of initiatives that boost customer satisfaction, loyalty, and lifetime value by leveraging both proven methodologies and the latest in artificial intelligence.

PREFERRED SKILLS & ATTRIBUTES

• Certification in Customer Success Management or AI/ML (e.g., Coursera, Udacity nanodegree).
• Experience with generative AI for personalized communications and content creation.
• Knowledge of ethical AI principles and data privacy regulations.
• MBA or advanced degree in Business, Data Science, or related field.
• Multilingual or experience in global/cross-cultural environments.

Please refer the Job description for details