Principal Customer Success Manager at PTC

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Strategic Account Management, Project Management, Digital Transformation, Technical Guidance, Mentoring, Cross-Functional Leadership, Churn Risk Mitigation, Business Acumen, Solution Implementation, CAD, PLM, IIoT, AR, Manufacturing Sector, Professional Services

Industry

Software Development

Description

Design, implement, and optimize partnership operating frameworks to drive effective adoption, expansion, renewal, and business transformation. Serve as a trusted advisor to C-level executives, program leaders, and technical teams, providing strategic guidance and thought leadership. Own and drive value achievement management, churn risk mitigation, and strategic account planning for high-value customers. Enable and coach partners in success management best practices, supporting partner-led customer adoption and renewal. Mentor and develop junior Customer Success Managers, fostering a culture of excellence and continuous improvement. Lead cross-functional teams in complex, multi-phase projects, ensuring alignment with customer business objectives and measurable outcomes. Exceptional oral and written communication skills, with the ability to influence and engage senior executive audiences and stakeholders at all levels. Deep domain expertise in CAD, PLM, IIoT, AR, or related engineering and digital transformation fields, with a proven track record of solution implementation. Advanced business acumen and the ability to translate technical and operational challenges into strategic business value and executive-level support. Strong project and program management skills, with experience leading large-scale, cross-functional initiatives in a matrix environment. Proven ability to manage multiple complex engagements simultaneously and deliver results under pressure. Minimum 8 years of experience in customer-facing service roles, with at least 3 years in a senior or leadership capacity. Extensive experience in the manufacturing sector and digital transformation projects. Demonstrated success in strategic account management, customer success leadership, or professional services consulting. Language Mandarin (Fluent) Business English (Fluent in written and spoken English) Hokkien (an advantage) Master's degree or higher in Computer Science, Mechanical Engineering, Business Administration, or a related field. GEPT Level: High-Intermediate or above Taiwanese is required Advanced Project Management experience (PMP certification strongly preferred) Background in Senior Customer Success Management, Professional Services Leadership, Solution Consulting, or Strategic Account Management In-depth familiarity with PLM, ALM, CAD, IIoT, AR, or Digital Transformation solutions Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Responsibilities

Design and optimize partnership operating frameworks to enhance customer adoption and business transformation. Serve as a trusted advisor to executives, manage value achievement, and mentor junior team members.