Principal Customer Success Manager at PTC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Project Management, Program Management, Industrial IoT, Communication Skills, Business Understanding, Technical Translation, Integrity, Trust, Composure, Organizational Agility, Stakeholder Engagement, Adoption Programs, Account Management, Matrix Environment, Problem Solving

Industry

Software Development

Description

Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal. Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support. Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors. Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions. Domain experience with Industrial IoT software plus the ability to understand how these solutions are implemented Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels. Broad understanding of business functions and priorities, especially within the manufacturing industry, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment. Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain. Composure: You thrive in ambiguous environments, stay cool under pressure and do not become defensive or irritated and are the one who can be counted on to hold things together during tough times. Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. You are an expert at understanding the culture of organizations and how to navigate them while building and maintaining consistent key policies, practices and procedures to provide a consistent high level client experience. 8+ years of Customer Success, Project Management, Program Management or relevant industry experience Bachelor's Degree or equivalent experience Ability to travel ~25% of time

Responsibilities

Establish and maintain the partnership operating framework to drive effective adoption, expansion, and renewal. Manage critical adoption programs for key accounts and ensure customers realize value from acquired solutions.