Principal Data Operations Analyst at NielsenIQ

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Optimization, System Enhancements, Data Operations, Analytical Skills, Excel, SQL, Client Communication, Root Cause Analysis, SOP Compliance, Project Documentation, Training Delivery, FMCG Knowledge

Industry

Software Development

Description

Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. Job Description As a Principal Data Operations Analyst, you will leverage your deep expertise to support assigned departments or countries by driving process optimization and system enhancements. Your primary goal will be to ensure operational efficiency, effectiveness, and flexibility while adhering to SOPs. You'll collaborate across functions and regions, offering expert solutions to complex issues and ensuring continuous process improvement. Main responsibilities: Responsible to design, establish, implement and prepare documentation for the projects or respective production processes/procedures/country specifics, ensuring expected quality and delivery timings are met. Implement solutions that translate into standardization and process efficiency while balancing local BAU needs Act as a single point of contact regarding tools and processes enhancements, including communication and follow up with countries. Provide expertise in the respective platform/process area Responsible to set up and get all training delivered to the team members on time with the respective quality Drive a continuous process to enrich training base and make it more effective. Asses the team members and work to fulfil the knowledge gaps. Ensure that teams operate with level of knowledge required. Propose improvement of processes, through automation, innovation and convergence. Support transformation and optimization of production processes and ensure SOP compliance. Support and organize the execution of new client solutions Answering technical questions and issues resolution Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified. Building and support documentation for best practices and country knowledge Develop skills by attending workshops and training sessions Being part of SME community, share knowledge around Operational key topics working closely with Enablement. Drive Specific Topic within SME initiatives being a Champion Organise Training Sessions Attend & Actively Participate in Training Sessions First Point of Contact for inquiries Provide constructive input to Process Owners / Coordinators and Managers / Team Leads to optimize / improve Operations effectiveness Being a team member create a culture of engagement, inclusion and innovation Qualifications Work experience in NielsenIQ operations Bachelor’s degree or equivalent experience Excellent end-to-end operational understanding within assigned stream Good knowledge about specific FMCG categories, fully independent in resolving queries Well-developed analytical skills and very good attention to details Good communication skills including English language (verbal and written) Client communication skills Very good understanding of the local market Proactivity attitude in recommending suitable solutions Ownership for assigned tasks, driving progress and working out solutions. Able to drive initiatives forward and deliver business results in a client focused manner Ability to work effectively in a team to achieve goals together Familiar Excel, SQL, vlook-up, chart, spreadsheets, and table Additional Information Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

Drive process optimization and system enhancements to ensure operational efficiency and SOP compliance across assigned departments. Act as a subject matter expert to resolve technical issues, lead training initiatives, and support the execution of new client solutions.