Job details

Pay information not provided

Full-time

Melbourne VIC 3000

Full job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Principal Engagement Manager acts as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the approach to meet need of the client while preserving a structured process, all with the goal of accelerating adoption and driving customer business outcomes. The Engagement Manager will work with ServiceNow Sales, Solution Consulting, Partners, ServiceNow Services Sellers and others to qualify, manage and close expert services opportunities. The Engagement Manager will work on the largest digital transformation opportunities with our most strategic customers.

What you get to do in this role

• Support pre-sales activities like conducting sales presentations, leading scoping discussions/workshops with a focus on methodology and approach, estimating consulting engagement efforts in partnership with Services Account Executives (SAE), Solution Sales Executives/Consultants, Sales Account Executives, Solution Architects, and Partner Sales Organizations.
• Build credibility/trust with core Customer account teams to ensure they engage with the Customer Excellence Group (CEG) early in the deal lifecycle and so they are comfortable with CEG leading pursuits and working with the customer on stand-alone Services deals.
• Be a strong evangelist of the ServiceNow value proposition aligned to customers objectives.
• Develop deep understanding of customer requirements and translate to a high level solution, scope, approach, effort.
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