Principal Engineer (Performance and Reliability) at Henry Schein

Upper Harbour, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Reliability, Performance Engineering, Telemetry, Observability, Proactive Reliability Engineering, System Behavior Measurement, Performance Analysis, Incident Diagnosis, Root Cause Analysis, Scalability, Resilience, Instrumentation, Performance Testing, Distributed Software Environments, Production Diagnostics, Cross-functional Influence

Industry

Medical Equipment Manufacturing

Description

Proposed role: Principal Engineer, System Reliability and Performance This is a hands-on principal engineering role focused on improving Ascend's stability, performance, and operational maturity. The role will lead our approach to telemetry, observability, and proactive reliability engineering, helping us detect and resolve systemic issues before they impact customers. The person in this role will work across services, databases, infrastructure, and engineering teams to improve how we measure system behaviour, diagnose performance problems, and prioritise reliability work. This is a critical role for reducing reactive incident response, improving customer experience, and supporting Ascend's growth safely and sustainably. Title: Principal Engineer, System Telemetry and Performance Role purpose The Principal Engineer, System Telemetry and Performance, is a senior hands-on technical leader responsible for improving Ascend's stability, performance, and operational maturity at scale. This role will lead the strategy and execution for telemetry, observability, performance analysis, and proactive reliability engineering across the platform, helping teams identify and resolve issues before they impact customers. This role is critical to protecting customer experience, supporting growth, and reducing operational risk for Ascend. The successful candidate will work across application, database, infrastructure, and delivery teams to build stronger engineering discipline around system behaviour, measurement, and performance improvement. Key responsibilities Lead platform-wide efforts to improve system stability, performance, telemetry, and operational visibility. Define and evolve Ascend's observability strategy across metrics, logs, traces, alerting, dashboards, and diagnostics. Investigate complex system performance issues across services, databases, infrastructure, and integrations. Drive a more proactive operating model by identifying risks and bottlenecks before they become customer-facing incidents. Partner closely with engineering teams to improve reliability under load and performance in production. Establish standards, patterns, and engineering practices for performance testing, instrumentation, and operational readiness. Use telemetry and production data to guide prioritisation, root cause analysis, and continuous improvement. Support major incident diagnosis where needed, while reducing long-term dependence on reactive firefighting. Influence architecture and platform decisions to improve scalability, resilience, and transparency of system behaviour. Mentor engineers and technical leaders in performance thinking, observability, and reliability engineering practices. Skills and experience Proven experience operating at Principal or Staff Engineer level in complex, distributed software environments. Deep expertise in observability, telemetry, monitoring, and performance engineering. Strong hands-on capability across services, databases, APIs, infrastructure, and production diagnostics. Demonstrated ability to identify systemic issues and implement durable engineering improvements. Experience improving reliability and performance in growing SaaS or enterprise platforms. Strong incident analysis and root cause investigation skills. Ability to work cross-functionally and influence multiple teams without direct authority. Strong communication skills, with the ability to translate technical risks and trade-offs for engineering and business leaders. Track record of balancing strategic leadership with practical delivery and hands-on technical problem solving. What success looks like Improved visibility into system health, performance, and emerging risks. Reduced customer-facing incidents caused by avoidable stability and performance issues. Faster diagnosis and resolution of complex production problems. Clear telemetry, alerting, and performance standards adopted across teams. A stronger culture of proactive reliability engineering rather than reactive incident response. Measurable improvement in platform resilience as Ascend continues to grow. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Responsibilities

This role leads the strategy and execution for telemetry, observability, performance analysis, and proactive reliability engineering across the platform to improve stability and operational maturity at scale. Key duties involve defining observability strategy, investigating complex performance issues, and driving a proactive operating model to resolve risks before customer impact.